Vacancy expired!
Job Description
We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $38000 - $48000 per year.
Responsibilities
Receive and resolve, within established guidelines, customer issues, questions and concerns.
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
Perform other duties and responsibilities as required or requested by management.
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
Download, distribute, and answer all customer questions received via email.
Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.
Qualifications
High school diploma
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Additional Information
- We do not offer visas. Not a remote role.
- Disability Insurance
Vacancy expired!