Customer Service Specialist 1

DescriptionWork in multi-channel support environment of phone, emails, and/or online livechat. Field and resolve issues of low to moderate complexity; escalate more difficultissues Handle routine support activities such explain results (for a credit report,driving record, etc.) to clients or applicants, instruct users on entry into onlineapplications, perform ad hoc data entry, build reports, perform basic accountadministration functions, make requests for additional items to support aninvestigation, distribute mail and faxes, and other functions as assigned Provide great customer service to ensure every contact feels they areimportant. Ensure adherence to Guidelines, regulations and processes where applicablewhile exercising judgment and reasoning abilities in order to solve problems. Identify and send new sales leads (such as current client referrals) to aBusiness Development Manager.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.