Vacancy expired!
National and Alamo has an exciting opportunity for a Part Time Return
Agent. The Return Agent provides superior, friendly, efficient service
during all aspects of the rental car process, and assists all customers
with the rental return process. Provides professional, knowledgeable
and courteous service while accurately completing all transactions.
Performs all responsibilities with a focus on the needs of our
customers and in accordance with our Quality Standards. The starting
pay for this position is $12.50 an hour.
Must be able to work a part time (20-25hrs/wk) flexible
schedule that may include nights and weekends
This position is located at the Charleston Airport in SC
Greet all customers using prescribed, appropriate dialogue as
they arrive on the lot.
Remind customer to check for personal belongings. Identify any
items found in the vehicle with a unit number, date, time and turn into
lost and found.
Advise and review rental charges; and provide an accurate receipt
to the customer.
Provide information in a professional and courteous manner
regarding transportation to the airport terminal. Thank customers using
the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and
direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned
with full tank of gas.
Complete a service alert for any mechanical and or body damage
communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or
mileage, recall, or any other special lock and verify their movement to
the proper lot location.
Identify and tag vehicles that have been flagged for grounding or
preventative maintenance and verify their movement to the proper lot
location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the
rental/return documents, fuel services, days/extra hours/surcharges and
optional coverages.
Understand the damage loss report reporting procedure.Â
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years old
Must be willing to accept pay at $12.50/hour
Must be willing to work outdoors
Must have at least 6 months of work history with one employer
Must have at least 1 year of customer service experience.
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now or
in the future.
Cannot have interviewed for this position with Enterprise, Alamo,
or National Car Rental within the last 6 months
Must be able to understand, read, write, and speak English
Must have availability to work a part time (20-25hrs/wk) flexible
schedule that may include nights and weekends
Must have a valid driver's license (not restricted or suspended)
with a clean driving record:
No more than 2 moving violations and/or at-fault accidents in
the past 3 years
If you have 2 moving violations in the past 3 years, the
oldest violation must be at least 2 years old.
If you have a moving violation for going 20mph or more OVER
the speed limit, this must be your only violation in the last 3 years.
No drug or alcohol related conviction on MVR in the past 5
years.
To apply for this position, please CLICK
HERE
Vacancy expired!