Vacancy expired!
DescriptionLooking for a new opportunity? We need a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job's main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. One of the most important parts, though, is how your role as the Service Desk Analyst relates to IT projects and IT Service Management initiatives. It is important for the chosen candidate to understand Incident, Problem, Change Management and other processes. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. There is a chance that you could cover alternative shifts when needed.Major responsibilities
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Provide guidance to Tier 1 support and team members
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes
Submit your resume to tim.urbancic@rht.comRequirements
You will be among the top candidates for the job if you have ITIL certification
Working knowledge in one or more programming or scripting language
Comprehensive knowledge of PC Hardware
Knowledge of printers
WPAN - Wireless Personal Area Networks experience preferred
Strong familiarity with proxy servers
Excellent written/verbal communication and organizational skills
If you have a combination of superior customer service skills and technical aptitude, you will be strongly preferred
Ability to multitask and attention to detail are critical
3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Ability to work independently with minimal oversight
Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred
Submit your resume to tim.urbancic@rht.comRobert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $17.00 - $24.00 / HourlyLocation: Charleston, SCDate Posted: July 8, 2020Employment Type: TemporaryJob Reference: 03270-9502618395Staffing Area: Technology u0026 IT
Vacancy expired!