Billing Analyst

The Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. Reporting to the Billing Supervisor within the Billing Operations organization, this role supports Brightspeed’s end-to-end billing process within the SAP Billing and Revenue Innovation Management (BRIM) platform. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.Key ResponsibilitiesBilling Execution and AnalysisExecute monthly billing cycles across multiple business segments using SAP BRIM.Review and validate rating, charging, and invoicing data to ensure accurate application of pricing, taxes, discounts, and contractual terms.Perform detailed pre- and post-billing reconciliations to ensure invoice integrity and completeness.Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies.Data Validation and Quality AssuranceConduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations.Partner with IT, Finance, and Product teams to ensure BRIM master data (subscriptions, charges, price plans) are accurate and up to date.Support revenue assurance activities, reconciling billed versus unbilled usage and validating invoice-level revenue alignment.System Support and Continuous ImprovementParticipate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) during system releases, migrations, or new product implementations.Identify and recommend process improvements or automation opportunities to enhance billing efficiency and accuracy.Reporting and CollaborationDevelop and maintain billing dashboards and KPI reports to track cycle completion, accuracy rates, and exceptions.Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution and ensure end-to-end transparency.Communicate recurring issues, root causes, and recommended process enhancements to leadership.