Job Details

ID #2882425
State South Carolina
City Columbia
Full-time
Salary USD TBD TBD
Source South Carolina
Showed 2019-11-19
Date 2019-11-17
Deadline 2020-01-16
Category Customer service
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Customer Service Representative - Part-Time (Greer, SC)

South Carolina, Columbia 00000 Columbia USA

Vacancy expired!

You ABSOLUTELY want to work here! “ (Part-Time)Customer Service Representative Waldrop Plumbing Heating Air a 50 year-old, locally owned and operated service company, with an outstanding reputation, is seeking an exceptional Customer Service Representatives (PART-TIME) that is capable to listening to the needs of our customers and booking service appointments and placing out-bound calls to schedule appointments to fill our call needs. Who We Are We keep on growing because we only hire the best, and our customers love us for it. Weve been at this a long time here in the Upstate. Youve probably seen our trucks and our ads. What you dont know is, what its like to be a part of a team like this. How much you feel appreciated when you dont cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that youre the only person that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. What We Do We are a team of home service experts who go the extra mile to ensure peak performance for your homes plumbing, heating and air conditioning and electrical systems. The Big Task Listen to the needs of customers and books service appointments and place out-bound calls to schedule appointments to fill our call needs each day. Key Sub Tasks Convert incoming customer calls to booked service appointments while promoting customer satisfaction Place outbound calls to current and past customers to schedule additional service appointments needed for filling our call needs each day. Adhere to companys plan for resolving customer complaints quickly and favorably. Maintain and update customer database with complete and accurate information. Randomly check with customers to be certain they are satisfied with our performance (Happy Calls) Deliver calls scripts with an authentic cadence; by being clear, compelling and personable when speaking with customers Essential ÂSkills and Experience If you can achieve the above and you find it fun and challenging “ you have the right amount¦ IT competent; good typist and proficient with phone systems Ability to show empathy and be a people person Strong verbal and written communication skills needed for problem resolution HOURS Monday through Friday with a rotation of Saturdays. (Standard service hours are 6:00 am to Midnight) Part-times CSRs are expected to work a minimum of 20 hours per week. During periods of high demand hours may be increased and part-time employees are compensated accordingly.ÂShifts will be discussed during interview process. What We Offer Our top performers are among the highest paid in the Upstate. Youll have unlimited earning potential. (Hourly plus bonuses) (Starting pay between $12 and $14 per hour) Medical Insurance we pay 90% for your insurance premiums for health. Dental, vision, life insurance, short-term and long-term disability also available 401k Plan with a company match. A family. This is last on the list because its most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. Youll come to love our company outings, and youll build life-long friendships at Waldrop. Candidates must undergo pre-employment background checks and drug screening. If you want to be part of something bigger than just a job “ make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Waldrop by visiting www.callwaldrop.com . When you're ready, please follow the directions at www.callwaldrop.com/about-us/employment/ Âto apply for this position. Please apply online with Waldrop Inc. at: https://waldrop.nexstarrecruiter.com/job/156216/customer-service-representative-part-time?s=cl

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