Job Details

ID #11846384
State South Carolina
City Columbia
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Innosoul inc
Showed 2021-04-05
Date 2021-03-25
Deadline 2021-05-24
Category Internet engineering
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Desktop Support/Helpdesk Analyst

South Carolina, Columbia, 29201 Columbia USA

Vacancy expired!

Request ID: BL-9795-1 (96990331)Govt Desktop Support/Helpdesk Analyst with IT Service Desk, PC Setup/deployment, WINDOWS/Office 365 installation, networking, server support and Govt BA experienceWork Location: L04 – 1628 Browning Road Suite 100, Columbia, SC 29210Qty: 1Duration: 12+ MonthsHrs/Wk: 40.00REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):IT SERVICE DESKABILITY TO DIAGNOSE AND TROUBLESHOOT COMPUTER AND NETWORK PROBLEMSDESKTOP/SERVER SUPPORTPC SETUP, CONFIG, & DEPLOYMENTMICROSOFT (MS) OFFICE INSTALLATIONMS OFFICE 365PROFICIENCY CONFIGURING AND TROUBLESHOOTING WINDOWS OPERATING SYSTEMS (CLIENT/SERVER ENVIRONMENT)VALID DRIVERS LICENSEVERBAL COMMUNICATION SKILLSWRITTEN COMMUNICATION SKILLSPREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):SELF STARTERABILITY TO DEAL EFFECTIVELY WITH THE NEEDS OF TECHNICAL PEERS, TECHNICAL AND USER MANAGEMENT, USERS, VENDORS, AND STAFF MEMBERS, AND TO COMMUNICATE CLEARLY AND EFFECTIVELY IN SPOKEN AND WRITTEN FORM.REQUIRED EDUCATION: HS DIPLOMA PLUS 4 YEARS RELATED WORK EXPERIENCEOR ASSOCIATE DEGREE PLUS 2 YEARS RELATED WORK EXPERIENCEOR BACHELORS DEGREE PLUS 1 YEAR RELATED WORK EXPERIENCEREQUIRED CERTIFICATION:A+ CERTIFICATION – PREFERREDExperienceAdministrative Valid Drivers License Yes 1 Entry Currently Using 1 – 2 YearsAdministrative Written Communication Skills Yes 2 Intermediate Currently Using 1 – 2 YearsCommunication Self starter No 2 Entry Currently Using 1 – 2 YearsDesktop/PC Support • Ability to diagnose and troubleshoot computer and network problems Yes 1 Intermediate Currently Using 2 – 4 YearsDesktop/PC Support • Proficiency configuring and troubleshooting Windows operating systems in a client/server environment Yes 2 Intermediate Within 6 Months 1 – 2 YearsDesktop/PC Support DESKTOP/SERVER SUPPORT Yes 1 Intermediate Currently Using 2 – 4 YearsDesktop/PC Support IT Service Desk Yes 2 Intermediate Within 6 Months 2 – 4 YearsDesktop/PC Support Microsoft (MS) Office Installation Yes 1 Intermediate Within 6 Months 2 – 4 YearsDesktop/PC Support PC Setup, Config, & Deployment Yes 1 Intermediate Within 6 Months 2 – 4 YearsMiscellaneous Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form No 1 Entry Currently Using 1 – 2 YearsSCOPE OF THE PROJECT:PROJECT IS TO PROVIDE SHORT TERM TECHNICAL SUPPORT AND ASSISTANCE (APPROXIMATELY 1 YEAR) FOR EARLY CARE AND EDUCATION SERVICES, TO INCLUDE THEIR APPLICATIONS AND DEVICES. PROJECT WILL INCLUDE COORDINATION WITH THE FIELD SUPPORT SERVICES MANAGER AND THE EARLY CARE AND EDUCATION SYSTEMS MANAGER TO PLAN AND PRIORITIZE SCHEDULING AND STAFFING FOR DEPLOYMENT OF THE SOFTWARE CLIENT, IMPLEMENTATION OF THE CODE PAL PROJECT, ONGOING SUPPORT, AND ANY SPECIAL SHORT TERM PROJECTS FOR THE EARLY CARE AND EDUCATION .DAILY DUTIES / RESPONSIBILITIES:THIS POSITION WILL PROVIDE TECHNICAL EXPERTISE FOR ONGOING DEPLOYMENT AND SUPPORT OF AGENCY DEVICES AND APPLICATIONS USED BY THE EARLY CARE AND EDUCATION (ECE) PROGRAM. THIS POSITION WILL WORK FOR THE FIELD SUPPORT SERVICES SUPERVISOR, AND COORDINATE SERVICES WITH THE EARLY CARE AND EDUCATION SYSTEMS MANAGER. POSITION MAY CONSULT WITH AND WORK WITH THE AGENCY INFRASTRUCTURE, SERVER, AND DATABASE TEAMS, AS WELL AS THE ECE SYSTEMS TEAM, AND ECE PROGRAM MANAGERS. THIS POSITION WILL COORDINATE AND CONSULT WITH AGENCY MANAGEMENT, TECHNICAL TEAMS, AND APPLICATION TEAMS TO ACHIEVE STABLE AND RESPONSIVE SYSTEMS AND SERVICES WITH A GOAL OF IMPROVED DEVICE AND SERVICE AVAILABILITY AND PERFORMANCE FOR EARLY CARE AND EDUCATION CUSTOMERS.Remote Work Availability: 0%

Vacancy expired!

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