Vacancy expired!
Summary Position Purpose:
As a member of our Data Analysis team, you will analyze current operational functions and offers and implements improvements. Your analytical skills will be used to run and review reports, analyzing results in support of operational functions. You will also maintain databases and extracts data for analysis. Here is your opportunity to apply your organizational, customer service, communications, and analytical skills; demonstrate your comprehensive knowledge of Knowledge of relevant computer support systems as well call monitoring via LiveOps. Description What You'll Do:- Extracts data from multiple systems and departments using various data manipulation and extraction techniques for regular, cyclical, and ad hoc reporting.
- Performs research, analyzes reports, and creates statistical models for presentation/review. Summarizes findings and communicates results to management.
- Identifies operational inadequacies and uses various skills and resources to retool processes.
- Communicates with other areas regarding outcomes and reporting.
- Bachelor's degree Statistics, Computer Science, Mathematics, Business, Healthcare, or other related field. OR
- 2-year degree in Computer Science, Business or related field and 2 years of reporting and data analysis work experience OR
- 4 years reporting and data analysis experience.
- Ability to use complex mathematical calculations and understand mathematical and statistical concepts.
- Knowledge of Microsoft Office.
- Ability to acquire programming skills across various software platforms.
- 2 Years-Related research and first contact resolution analysis experience.
- Negotiation or persuasion skills.
- Ability to acquire or knowledge of customer service processes.
- SAS and/or DB2, or other relational database experience.
- Qualtrics and SQM.
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave - the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
Vacancy expired!