Vacancy expired!
Summary Are you looking to be a part of a great professional team working in a fast-paced environment where you will be valued and can make a difference? Do you enjoy troubleshooting web-based applications? Working in a testing environment? Maybe you like finding a solution to a problem while being innovative! If this sounds like you, then look no further and join Palmetto GBA!
This position is for a Tier III support technician to troubleshoot tickets for our web-based applications. Candidate will be responsible for researching & tracking issues as they arise, reproducing & testing issues before and after they are fixed, working with developers and customers as needed, documenting outages and looking for trends / correlations in the data, keeping work process documentation up to date, producing monthly reports, processing requests for account adds/modifications/terminations, performing account recertification, and more. Description . The position can be onsite, remote or a combination of both! • Perform system support, configurations, scheduling and/or tuning/modification of application products. • Provide basic technical support for system performance concerns. Report abnormal results/issues from production processing. • Assist in system performance monitoring and capacity. • Participate in work sessions and walkthroughs for implementations, releases, data conversion projects and/or disaster recovery exercises. •Complete administrative tasks such as spreadsheets, logs, management tools checklists and maintaining quality/department documents. Required Education: • Bachelor's degree in Computer Science, Information Technology or other job-related degree OR• 4 years of job-related work experience OR • 2 years of job-related experience plus an associate's degree in Computer Science, Information Technology or other job-related degree Required Work Experience: • 1 year of technical experience with systems analysis, design, and/or of programming experience OR • Other job-related IT experience or successful completion of BCBS Entry Level Training Program. Preferred Work Experience: • Trouble shooting and defects for web-based applications/software. Required Skills and Abilities: • Comprehends basic data storage techniques, basic database philosophy, database management, and simple programming techniques. • Basic understanding of the requirements for maintaining production systems and the effect of program changes. • Understands how to use structured techniques in new program development. • Basic understanding of development, quality assurance, and integration methodologies. • Good communication and interpersonal skills. • Able to work well under pressure and as part of a team. • Pays attention to detail. Preferred Skills and Abilities: • Great research and analytical skills• Excellent customer service experience• Highly organized Required Software and Other Tools :• Basic knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company. Work Environment: • Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. • Customer-focused, project-oriented applications support environment. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.Vacancy expired!