Job Details

ID #2781171
State South Carolina
City Columbia
Full-time
Salary USD TBD TBD
Source Anthem
Showed 2019-10-16
Date 2019-10-17
Deadline 2019-12-15
Category Et cetera
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WFM Analyst

South Carolina, Columbia 00000 Columbia USA

Vacancy expired!

WFM AnalystLocation: United StatesNewRequisition #: PS28986Your

Talent. Our Vision. At Anthem, Inc ., it’s a powerful combination, and the

foundation upon which we’re creating greater access to care for our members,

greater value for our customers, and greater health for our communities. Join

us and together we will drive the future of health care.This is

an exceptional opportunity to do innovative work that means more to you and

those we serve at one of America's leading health benefits companies and a

Fortune Top 50 Company.WFM Analyst(Richmond, VA or Atlanta, GA) - PS27084The WFMAnalyst will be responsible for performing both real-time analysis and

scheduling functions as determined by current business need. Monitors call

volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center

service levels are achieved to maximize utilization. Monitors call volume and average speed of

answer (ASA) in real time & adjusts schedules to ensure consistent service

is maintained.Primary duties may include, but are notlimited to:

Monitors andreacts to fluctuations in call volume as they occur in order to restoreservice levels as quickly as possible.

Schedulesactivities around forecasted call patterns.

Schedulesoff-phone activities when call volume projections are down.

Manages andadjusts call routing when unusual call patterns exist in order to ensureservice levels are met.

Updatesschedules to ensure WFM system is able to provide statistical staffingrequirements based upon current staffing availability.

Updatesschedules to account for breaks, paid time off, tardiness, etc.

Location: Richmond, VA or Atlanta, GA In-office ONLY position WorkHours:You must have the ability to work a

variable 8 hour shift Monday through Saturday between 3:30 – 12:00 AM

(Midnight)Rotating Saturdays (approximately 1

Saturday every 6 weeks) – you will have another day off during the week when

you work Saturday or Tuesday through Saturday with Sunday/Monday off.Qualifications

Requires aH.S. diploma or equivalent

2 years callcenter operations experience; or, any combination of education andexperience, which would provide an equivalent background.

Real-timemanagement experience in a centralized call center environment ispreferred.

Ability tomultitask in a high volume call center setting

Strongbackground with Microsoft Office (Excel, Word, Outlook)

BA/BS degreein Business, statistics, or related field a plus

Anthem, Inc. is ranked as one of America’s Most Admired

Companies among health insurers by Fortune magazine and is a 2018 Diversity Inc

magazine Top 50 Company for Diversity. To learn more about our company and

apply, please visit us at careers.antheminc.com.An Equal Opportunity

Employer/Disability/Veteran.

Vacancy expired!

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