Security Clearance required:No clearance requiredDo you want to make a difference?Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?Come Join Our TeamThe Cognosante Enrollment Assistance Program (EAP) contracts with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and insurance Oversight (CCIIO) and supports outreach and enrollment in multiple states to ensure continuity of coverage for Federally-facilitated Marketplace (FFM) consumers terminated from Medicaid or the Children’s Health Insurance Program (CHIP) during the redetermination process.What is the position?The Bilingual Enrollment Assister-Outreach will play a key role on the EAP and will be trained and certified to conduct targeted outreach to impacted consumers in population centers identified by CMS. Our Bilingual Enrollment Assisters educate consumers regarding eligibility determinations and facilitate selection, application, and enrollment into qualified health plans to maintain coverage.What will I get to do?
Bilingual Enrollment Assisters-Outreach conduct education and enrollment activities by attending enrollment events and health fairs, both in person and virtually, to raise awareness about the FFM in the state.
Bilingual Enrollment Assisters-Outreach may provide remote direct consumer outreach support by making outbound and receiving inbound telephone calls, sending, and receiving emails, text messages, and setting up virtual and in-person appointments for individuals and families.
Assist consumers with all aspects of the enrollment and/or renewal processes for Marketplace and/or Medicaid applications including:
Profile creation and update
Explanation of Eligibility Determination
Plan Comparisons
Walking through the enrollment process with the consumer, including data input if necessary
Escalating or referring to other departments or state agencies as applicable
Ensure all project-identified, state, and federal regulations, processes, policies, and procedures are executed and followed as applicable.
Successfully participate in a hybrid work structure that includes remote work from home AND attendance at local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach assistance.
Represent CMS and Cognosante within the local community in a professional manner.
Provide accurate and timely documentation of daily activities and results.
Analyze the needs of the consumer with strong interpersonal skills and use of probing questions.
Escalate issues related to the consumer or tools when appropriate.
Other additional duties as assigned by program leadership.
What qualifications do I need?Candidates who do not meet the required qualifications will not be considered.
The successful candidate will be expected to:
Pass a background check as required for certification
Successfully complete mandatory training and certification requirements within the allotted timeframe
Complete additional state registration, certifications, or background checks (depending on state of residence or state law) prior to performing any job duties
Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers
Be available to work flexible/nontraditional hours, including evenings and weekends
Participate in some reimbursed in-state and local travel for Community Events
High school diploma or GED.
Minimum of 2 years of experience in customer service, call center or in related public facing positions.
Bilingual – Demonstrate the ability to communicate in Spanish, both orally and written, to and from English. Other languages considered may include Portuguese, French, Chinese, Haitian Creole.
Maintain a distraction-free, dedicated workspace, with reliable high-speed internet. Minimum requirements 25 Mbps download and 3 Mbps upload speeds. (NO public Wi Fi allowed without Cognosante VPN access)
Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, MS Teams, customer relationship management (CRM) or database management tools.
Demonstrate both written and oral communication skills.
Demonstrate ability to collect data and analyze data from the consumer.
Demonstrate the ability to work independently and as part of a team.
Possess a valid driver’s license, have access to reliable transportation, be an insured driver in an active auto insurance policy and in good standing with driver’s license/record
What additional characteristics will help me thrive?
Some college preferred
Basic knowledge of healthcare and/or the Affordable Care Act
Call Center experience
A commitment to great customer service that includes a People-First Attitude that prioritizes customer needs through active listening, empathizing, and direct problem resolution.
A desire to assist the vulnerable and underserved populations.
Flexibility to adapt to changing project requirements, priorities, and environments.
A commitment to continuous learning and professional development
What We Offer Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:
Ensure optimal health and productivity of our employees
Support employee retention and attraction
Provide work/life balance to ensure our employees succeed inside and outside of the office
Compensation$17.20 - $36.05The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.Cognosante will not provide sponsorship for employment-based immigration benefits for this position.What We Promise Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.comAt Cognosante, we innovate with purpose. Each day, we create meaningful change by delivering mission-driven solutions for healthcare, civilian, and defense government agencies. When you work at Cognosante, you’ll apply your talents and grow your career with an organization that believes in the missions of our customers – and the right every employee has to an inclusive, flexible, and collaborative workplace. Work with us, and you’ll be challenged and supported—and have the platform to elevate your career to wherever your professional aspirations lead.Get to know Cognosante employees
We’re driven by our customers’ missions, and measure success by how we improve lives.
We believe innovative solutions start with an innovative culture.
We believe customer understanding is the key to creating innovative solutions.
We know we are stronger together, and we value the diversity of our people.
We believe growth should be a core job benefit.
Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates. As shared on our company website (https://cognosante.com/careers/) , communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com)). We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual’s start date.We want to recommend a couple of ways that you can report this incident and take action against these scams:-The FBI: File a Complaint (https://www.ic3.gov/Home/FileComplaint)-The FTC: Report Fraud (https://reportfraud.ftc.gov/#/)Also, if you're not sure where to report the scam, you can find some guidance here: Where to report scams | USAGov (https://www.usa.gov/where-report-scams) .