Vacancy expired!
ITSM Administrator in Fort Mill, South Carolina Posted 01/07/22
WHO OUR CLIENT IS:- A stable, privately held company in the energy sector with various locations throughout the US.
- One of the largest providers of Energy Solutions in the United States, with the senior management team fielding more than 150 years combined experience in the electric industry.
- Our client provides engineering, construction and maintenance for distribution and transmission powerlines, substations, Engineering, Procurement and Construction (EPC) projects and renewable energy projects.
- Opportunity to be a part of a highly visible, transformational IT initiative.
- Competitive base pay and benefit package.
- A company culture that offers a family friendly environment and promotes internal growth.
- Function as technical expert for Ivanti suite
- Partner with stakeholders to design, develop and implement enterprise wide ITSM solution
- Identify and implement system enhancements to the Ivanti Service Desk module to streamline ITIL process workflows
- Set up workflows, configuration changes, and developing service desk reports using Ivanti service desk suite.
- Building objects, developing windows and views using Ivanti Service Management suite.
- Develop solutions within the Service Management, Asset Management and Endpoint Management suite(s) and apply User Interface concepts.
- Develops sound innovative solutions which enable process optimization and automation and create business value.
- Participates in the creation of the ITSM strategy.
- 5+ years of IT Service Management experience
- 2+ years of experience using Ivanti IT Service Management solutions preferred (i.e Service Desk, Knowledge Management, Asset Management, Product Catalog, Self-Service).
- Demonstrated ability to design, develop and implement moderate to complex ITSM enterprise solutions.
- Software Development experience in .Net or Java
- Strong understanding of SQL database structure to aid in reporting and design
- Ability to work effectively in a high energy environment
- ITIL Certification is desirable
Vacancy expired!