Vacancy expired!
Qualifications:
- Must be a US citizen or Green Card holder
- 2 years of experience working with a global diverse team
- Proficiency in the M365 tools, such as Excel, PowerPoint, SharePoint, and M365 tools and Adobe
- Experience working with a:
- Global team building content for SharePoint sites, regular update kits, etc.
- Diverse team to be sure global translations are done for the regular SharePoint updates
- Ability to work effectively both independently/autonomously and collaboratively as part of a team
- Must be able to develop and deliver high-quality verbal and written content, including the ability to communicate at multiple levels with clarity
- Must have strong follow up and documentation skills, be process guided, and have attention to detail
- Proven ability to troubleshoot and work through complex IT topics involving multiple groups
- Bachelor's degree in computer/information systems, change management, communications, OR related field
- Responsible for aiding in the creation of the adoption kits related to end-user experience (EUX) projects and operational activities
- Work closely with adoption leaders to understand user impact, requirements, and timelines to reflect a continuous adoption through SharePoint sites
- Coordinate with the zones to build the operational topic deliverables that can be used at a local level
- Coordinate translations globally for all materials related to the SharePoint site, global newsletter, and evergreen of the M365 tools
- Contribute to the "shift left" approach (knowledge management and sharing) and the improvement of usage of services by managing knowledge articles, service catalog, and social media updates (or supervise them when outsourced)
- Identify and mitigate and risks associated with change management effort in collaboration with project teams
- Lead the coordination and development within the IT services catalog for the end user (globally)
- Work on upcoming adoption operation activity as needed
- Seek and develop new ways to communicate and train on information systems topics
- Create or assist with the creation of information systems support documentation, informational presentations, and online support documents
Vacancy expired!