Vacancy expired!
The Dental Patient Relations Coordinator creates the first impression and a lasting impression for each patient, whether in person or on the phone. This role greets patients, schedules appointments, answers phones, manages administrative records and financial records such as insurance billing and payments. Additionally, this position is responsible for the coordination of office routines and procedures as well as reminder calls about scheduled appointments, follow ups, or cleanings. The Dental Patient Relations Coordinator keeps the office organized and running smoothly and exhibits a positive countenance to every patient experience.
Responsibilities:
Develop and maintain doctor/hygienist schedule to meet practice goals.
Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Manage unscheduled list, priority list, treatment pending list, to ensure patient follow through to meet scheduling goals.
Greet and check patients in and out before and after treatment.
Educate and consult patients discussing treatment needs and presenting treatment plans.
Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall, continuing care calls, referral letters and gifts, and working with referrals.
Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
Make pre-treatment financial arrangements with patients.
Responsible for billing dental insurance, posting payments, and claim estimations.
Follows office procedures for patient referrals.
Minimum Qualifications
1-2 years previous dental front office experience a must
Computer proficiency and the ability to learn new programs
Exemplary customer service and interpersonal skills
Vacancy expired!