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Administrator
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The Administrator handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. Administrator will be responsible for assisting in day-to-day operation of the support center. Ensures work produced meets product/service standards and exceeds quality standards.
Requirements:
Answering incoming phone calls from customers and other support center duties as assigned.
Maintaining good customer relations and ensuring that all calls meet Service Experts standards.
Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions).
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence.
Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
Maintaining customer records by updating account information.
Working with Dispatch to improve accuracy in scheduling and speed of response.
Communicating with customers on the status of service calls.
Assisting with dispatching as needed.
Working with Support Center Operations Manager to ensure that capacity demands are met.
Continually maintain working knowledge of all company products, services, and promotions.
Reliable attendance and on-time job performance.
Qualifications:
High School Diploma or equivalent.
2+ years in an office enviroment.
Excellent verbal and written communication skills.
Ability to navigate multiple support center operations systems (software).
Excellent interpersonal communication abilities.
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Vacancy expired!