Deskside Support Technician

Please send/submit your resume in WORD format if you are interested in this Deskside Support Specialist opening with our client in Lancaster SC. The position is primarily 100% on-site in Lancaster SC (29720) Title: Deskside Support TechnicianTerm: Full TimeLocation: Lancaster SC (29720) - 100% On-site

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Upgrade various hardware and software
• Analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion. Provide end user training where required.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary.
• Accurately record, update and document requests using the Helpdesk system.
• Install and configure new IT equipment.
• Maintaining the integrity of the security of the network including remote access, password access, file access, intruder access, and protection against malware
• Performing user analysis, trouble shooting problems, and following through to resolution
• Develop and maintain end-user documentation of various software and procedures.
• Escalate problems and issues to management or vendors as needed
• Providing support of the highest technical level for home office and remote employees
• Perform other assigned duties as may be required in meeting company objectives
• Communicate effectively with other departments within the organization and function within a team environment.
• Regular attendance is required.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

• Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community
• Working knowledge of networking concepts & technologies, Operating System technologies, Security concepts
• Systems knowledge, documentation and methodical problem solving skills
• Must be customer service oriented
• Excellent verbal, telephone, and written etiquette
• Proven ability to follow instructions, work under supervision, and multi-task
• Effective and efficient troubleshooting and problem solving skills
• Must be reliable and possess good organizational skills
• Ability to lift, move and inspect computer terminals, servers, switches, routers, printers and related equipment
• Ability to enter and access information from a computer
• Capable of sitting for prolonged periods of time at a computer screen
• Ability to operate general office equipment such as computers, copiers, fax, etc.
• Works in office conditions but may be required to visit other department locations with data processing and related communication equipment

• Associates degree in Computer Science (BS preferred) and/or equivalent technical certification with a minimum of 2 years of Information Technology work experience in a LAN/WAN environment.
• Industry recognized technical certification such as a Microsoft MCSE, Network +, Server+ or A+ preferred but not required.
• Working technical knowledge of network and PC operating systems, including the most current Desktop and Server operating systems.
• Working technical knowledge of current network hardware, protocols, and standards, including hardware RAID, Active Directory and TCP/IP.
• Hands-on hardware/software troubleshooting experience.
• Able to install, support, and troubleshoot server and PC hardware components and peripherals.
• Prior experience with a helpdesk ticketing system.
• Prior experience working with imaging software to configure and deploy computers.
• Prior experience troubleshooting multifunction-printers