Vacancy expired!
Do you have a passion for helping others? Griswold Home Care is looking for a team player with excellent people skills who has compassion to make a difference in our client’s lives. Previous experience in home care is not necessary, but common judgment and a willingness to learn and help others is required.
Description
The referral coordinator is key personnel to the daily operations of our home care office. The Referral Coordinator will work in a fast pace environment with heavy phone interaction with caregivers and clients. The Referral Coordinator will utilize company referral platform to ensure information is updated, accurate, and compliant.
Essential Functions
-Assist client base with referral of caregivers based on their requested services needs
-Develop strong relationships with caregivers and clients to ensure outstanding client satisfaction.
-Participate in the caregiver recruitment and screening process.
-Conduct telephone intakes with new and/or potential clients and track all prospects.
-Participate in internal audits of files to meet all company, state, and federal quality and compliance standards.
-Complete follow-up marketing home visits with existing clients as needed.
-Required to be on-call on a rotating basis.
-Perform initial home visit with potential clients to explain referral services, and obtain signed intake document as needed.
-Perform other duties as assigned.
Desired Characteristics
-Nurturing ability (caring, empathetic, compassionate)
-Human services background or strong desire to help others
-Excellent customer service and interpersonal skills
-Ability to multi-task, coordinate, and plan for daily, weekly, and on-going referrals
-Strong organizational skills and detail oriented; good documentation skills
-Intermediate level of computer skills to include knowledge of Microsoft Office
-Reliable transportation needed for home visits as needed
Successful completion of a criminal background check and driving record is required. Please send your resume to mary.knight@griswoldhomecare.com.
Vacancy expired!