Vacancy expired!
Company OverviewAt Gerber Childrenswear we stand for quality, everyday comfort, and safety. From the clothes we design, to the fabrics we select, to our focus on sustainability and community, we have got what baby needs for their first 1000 days and from one generation to the next. Our Team Our mission is to be trusted partner to those all responsible for the parenting journey. We do this by seeking everyday to answer the question -Will this be safe and bring comfort and joy to every child? We are dedicated to our mission and passionate about collaboration, moving quickly, breaking down barriers, leveraging technology, eliminating bureaucracy and constantly striving to evolve. Our cultural foundation is built on quality, trust, and value, all bundled together in 90 years of happy little clients while focused on continuously improving to ensure many more years of happy little clients. Position SummaryThe IT Support Technician coordinates IT Technical Support and the operations of the local IT Support Desk to maintain technical support for business personnel and equipment. Provides leadership and technical assistance to facility personnel pertaining to E-mail, cell/phone system, basic computer needs, trouble-shooting issues, contact for local service providers and acting as the main IT contact at assigned facilities. Provides technical assistance to other groups within the Gerber IT organization on project development, testing, and implementation.Key Areas of Responsibility
Perform primary analysis for incidents and request sent to the Global Service-Desk for our Jedburg facility
Answer customer telephone calls for various levels of IT support, open incidents on their behalf
Provide desktop support services and guidance to customers and team members
Maintain global hardware and software inventories
Gather all required information and provide first level support for incidents and requests
Primary analysis and data gathering of information for Application incidents
Manage and supervise IT related issues the fulfillment center
Attend Fulfillment Center management meetings to discuss projects and users? IT related issues
Plan and manage additional readiness of IT equipment and services during high season (Holiday season)
Act as the main contact for our Global IT department at the Jedburg Fulfillment Center
Work closely with facility management team as well as the IT leadership team to assist in implementation of projects, procedures, policies and goals
Evaluate device connectivity, Internet and MPLS circuits and traffic. Work closely with our operation center and telecom group to troubleshoot and fix any issues related to RF, wireless, Internet and MPLS connectivity.
Be the facility IT contact for vendors and service providers. Coordinate services, repairs, upgrades or moves of our data and voice circuits as needed.
Schedule and supervise the service maintenance of IT related equipment
Provide support on RF uptime connectivity at assigned facilities by providing configuration and troubleshooting for scan guns and truck mount RF devices.
Provide technical support on Manhattan, JDE and E1 applications on issues related to users? accounts, Label printers? setup and operation. In addition to ADP clocks support and configuration.
Qualifications
Minimum two years working experience supporting workstations and peripherals in large LAN and WAN environment with 400+ computers and multiple geographic locations
Minimum two years working experience with Windows 7 and 10. Mac OS is a plus
Tech must be comfortable with all facets of PC, laptop hardware, setup, and maintenance; including installation and configuration of hard drives, NICs, printers, and other PC accessories
Experience working with and troubleshooting the following software is a plus: SCCM. SEP, AD, WinMagic, Service Now, Client Access, MS Office, LAPS
Core Competencies
Strong communication skills, both written and verbal
Strong analytical and problem-solving skills, and person management skills, basic understanding of Warehouse Management Systems
Ability to analyze user calls and issues to effectively resolve issues
Ability to work and perform well under pressure, flexibility in adapting to change environment
Knowledge of Service-Now, incident management tool is an asset
Excellent knowledge of MS office suite and Office 365
Availability for uncommon working schedule (ex: Shift schedule)
2-3 years? experience within a help desk environment
Extensive knowledge of Account Management, File & Security permissions
Extensive knowledge of Mobile Device services and Management tools
Occasional overnight and local travel to other locations is required.
Vacancy expired!