About the Role
As the Event Operations Manager, you’ll be the driving force behind the seamless execution of every event we host. From the moment the event is planned to the post-event wrap-up, you will ensure our clients experience flawless, memorable events that exceed expectations. Your leadership will empower a dedicated team to create extraordinary experiences for every guest, every time.Key ResponsibilitiesServe as the main point of contact for clients, providing personalized service and ensuring their needs are met with excellence.Lead and inspire a team who are passionate about creating memorable guest experiences.Collaborate with the Event Sales team to align client expectations with operational planning, ensuring a seamless event experience.Oversee the day-to-day operations of events, ensuring smooth execution, adherence to timelines, and high levels of client satisfaction.Manage all logistical elements, including setup, event execution, and teardown, ensuring flawless coordination.Proactively address any challenges during events, ensuring minimal disruption and maintaining the event’s integrity.Evaluate each event’s success, gathering insights to continually improve the guest experience.Manage staffing needs, rosters, timesheets, leave planning, and payroll to ensure the team operates efficiently and effectively.Track key performance indicators (KPIs) to measure success and identify opportunities for improvement.Foster strong relationships with clients, vendors, and internal teams to ensure effective communication and collaboration across all event stages.