Technology Services Technician

Job ResponsibilitiesReporting to the Associate Director of Technology Services, the Technology Services Technician provides technical and infrastructure support to faculty, staff and student users as assigned. Installs, configures and maintains desktop and laptop PCs (Windows and Mac) and other devices, including printers, tablets, etc. Installs, configures and upgrades application and Operating System software. Installs, configures and maintains voice, data and video equipment. Installs, terminates and tests cabling as necessary. Participates in recommended training, follows best practices and remains current on supporting new technologies. Uses industry standard diagnostic tools to aid in identifying, troubleshooting and repairing hardware, software, network and telephony connectivity issues. Coordinates internal component repairs or replacement with third-party suppliers. Accurately and promptly documents and updates service records in the ticket-tracking system. Uses internal and external information sources to research and resolve incidents and fulfill requests. Relocates equipment as requested by users or as dictated by hardware rotation guidelines. Removes old equipment and performs data migration to new machines in accordance with information security policies and procedures that relate to data protection and destruction. Assists users by teaching them how to effectively use hardware and software to accomplish tasks related to their job duties. Provides information and recommendations on upgrades.Minimum and Additional RequirementsBachelor's degree; associate's degree in an IT-related field; or high school diploma and two years of experience installing and supporting hardware and software required. CompTIA, Apple and/or Microsoft certifications highly desired. Advanced knowledge of PC hardware, software and network connections and telecommunications theory and practice. Ability to follow instructions of a highly technical nature; establish and maintain effective working relationships with co-workers, faculty, staff and students; and handle highly sensitive and confidential information. Excellent problem-solving, customer service, interpersonal and organizational skills.Additional CommentsSUPPLEMENTAL QUESTIONS ARE CONSIDERED PART OF YOUR OFFICIAL APPLICATION. PLEASE COMPLETE THE STATE APPLICATION TO INCLUDE ALL CURRENT AND PREVIOUS WORK HISTORY AND EDUCATION. A RESUME WILL NOT BE ACCEPTED NOR REVIEWED TO DETERMINE IF AN APPLICANT HAS MET THE QUALIFICATIONS FOR THE POSITION.Winthrop University is an Equal Opportunity/Affirmative Action employer and does not discriminate against any individual or group of individuals on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, or veteran status. Women, minorities, and persons with disabilities are encouraged to apply.Salary: $32,838.00 - $60,760.00 AnnuallyLocation: York County, SCJob Type: FTE - Full-TimeJob Number: 201982Closing: 5/27/2019 11:59 PM EasternAgency Specific Application Procedures: Please submit a cover letter and resume with your application.Class Code: AM71Position Number: 201982Normal Work Schedule: Monday - Friday (8:30 - 5:00)Pay Band: Band 5Hiring Range - Min.: $32,838.00Opening Date: 05/06/2019EEO Statement: Equal Opportunity EmployerAgency: State of South Carolina Winthrop UniversityAddress: 303 Tillman Hall Rock Hill, South Carolina, 29733Phone: 803-323-2273