Job Details

ID #39007659
State South Dakota
City Brookings
Job type Full-time
Salary USD TBD TBD
Source Fortune Brands
Showed 2022-04-18
Date 2022-04-18
Deadline 2022-06-17
Category Et cetera
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Senior Customer Support (Dealer Line)

South Dakota, Brookings, 57006 Brookings USA

Vacancy expired!

Job Description

HOW YOU WILL CONTRIBUTE

The Senior Customer Support Associate is a detail-oriented professional who takes pride in ensuring an excellent customer experience. At the heart of this position is accuracy and organization, as you work collaboratively with the LARSON Customer Care and National Account teams responding to customer needs. You’ll spend your day fulfilling a variety of support needs including complex order entry and running reports in a fast paced and supportive environment. The Advanced Customer Support will also gain valuable experience about key customer accounts while working closely with the National Accounts team.

WHAT YOU WILL BE DOING

· Enter customer orders accurately and efficiently.

· Respond promptly to customer inquiries via email and digital portals.

· Contact customer store associates to obtain missing information on their orders.

· Support the National Accounts and Sales teams by entering orders for displays, resets and sales tools.

· Run reports.

· Process returns and credits.

· Compile documentation such as proof of deliveries.

· Complete other projects as assigned.

WHAT IT TAKES

· Critical thinking skills, a customer focused attitude, and an eagerness to help others.

· High school diploma and data entry experience preferred.

· Proficient with all aspects of Microsoft Office Products (Word, Excel and PowerPoint).

· Attention to detail and accuracy.

· Customer focused attitude.

· Strong communication and interpersonal skills.

· Ability to understand and follow detailed instructions effectively.

· Ability to work in a fast-paced environment.

Additional Information

Fortune Brands Outdoors & Security (Fiberon/Master Lock/Therma-Tru Doors/Larson/Solar Innovations) is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.

Candidates for positions with Fortune Brands Outdoors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.

To all recruitment agencies: Fortune Brands Outdoors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resume

All your information will be kept confidential according to EEO guidelines.

Vacancy expired!

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