Customer Service Rep (02727) 310 South Creek Drive

We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.Answer incoming customer calls, emails, and chat messages in a timely and professional mannerAddress customer inquiries, concerns, and complaints with empathy and patienceProcess orders, returns, and exchanges accurately and efficientlyMaintain up-to-date knowledge of company products, services, and policiesCollaborate with other departments to resolve complex customer issuesDocument customer interactions and update account information in our customer service softwareIdentify and escalate priority issues when necessaryProvide suggestions for improving customer service processes and proceduresMaintain a positive and supportive attitude while handling multiple tasks simultaneously