Advanced Medical Support Assistant

Advanced Medical Support AssistantDepartment of Veterans AffairsVeterans Affairs, Veterans Health AdministrationOverview

##### Open & closing dates

09/04/2019 to 09/25/2019

##### Service

Excepted

##### Pay scale & grade

GS 6

##### Salary

$37,843 to $49,200 per year

##### Appointment type

Permanent

##### Work schedule

Full-TimeLocation1 vacancy in the following location:-Rapid City, SDRelocation expenses reimbursedNoTelework eligibleNo- DutiesSummaryThe incumbent serves as an Advanced Medical Support Assistant within

one of the PACT (Patient Aligned Care Teams) at the VA Black Hills

Health Care VA System. This vacancy is located at the Rapid City

Community Based Outpatient Clinic (CBOC).Learn more about this agencyResponsibilitiesThe incumbent's work impacts the administrative aspect of patient

care, including: access, scheduling/coordinating appointments using

advanced clinic access principles, collecting and updating

demographic and insurance information, managing the Electronic

Waiting List (EWL), patient processing, providing patient reports,

and participating in PACT team meetings as required. Incumbent is

responsible for assuring that various aspects of staffing, training,

compliance, reporting, quality assurance, and budgetary initiatives

are met.These activities directly affect the revenue cycle, patient

access to care, hospital performance goals and objectives, as well

as VHA public image. The incumbent plays an integral role in

identifying and developing ways to resolve problems with the

administrative and clinical staff on access, customer service,

patient flow, revenue, and data validation issues.His/her work also

impacts processes, action plans, monitoring, and reporting. A large

part of the duties of a clinical support employee is acting as a

receptionist, either face-to-face or telephonically, requiring

excellent customer service skills. The work requires a high degree

of judgment in responding to both employee and patient concerns and

providing solutions to process problems as they affect day-to-day

operations. The work is mostly sedentary and is performed in various

settings responsible for treating patients with a wide variety of

medical problems. This position may include visits to both main

campuses to interact with staff in those areas, and may require

working staggered shifts and/or weekend clinics in support of

Advanced Clinic Access initiatives.Work Schedule: 40 hours per week. Monday - Friday, 7:30am -

4:00pm.

Financial Disclosure Report: Not requiredTravel RequiredOccasional travel - You may be expected to travel for this position.Supervisory statusNoPromotion Potential6

#### Job family (Series)

0679 Medical Support Assistance- RequirementsConditions of Employment

You must be a U.S. Citizen to apply for this job

Designated and/or random drug testing may be required

Selective Service Registration is required for males born after

12/31/1959

You may be required to serve a probationary period

Subject to a background/security investigation

Must be proficient in written and spoken English

Selected applicants will be required to complete an online

onboarding process

QualificationsTo qualify for this position, applicants must meet all requirements

by the closing date of this announcement, 09/25/2019.

Please note - the position will only be filled at the GS-6

grade level, so all requirements for that grade must be met!Basic Requirements:

- United States Citizenship: Non-citizens may only be appointed

when it is not possible to recruit qualified citizens in

accordance with VA Policy.Experience/Education:

- Six months experience of clerical, office or other work that

indicates the ability to acquire the particular knowledge and

skills needed to perform the duties of the position; or One year

above high school; or Equivalent combination of experience and

education are qualifying for entry level for which both

education and experience are acceptableEnglish Language Proficiency:

- MSAs must be proficient in spoken and written English in

accordance with VA Handbook 5005, part II, chapter 3, section A,

paragraph 3j.Grade Determinations: Vacancy will only be filled at this

level.

GS-6 Advanced MSA (Above full performance level)

- (a) Experience. One year of experience equivalent to the

next lower grade level (GS-5).

- (b) Assignment. The Advanced MSA works collaboratively in an

interdisciplinary coordinated care delivery model (i.e., patient

aligned care team, or other specialty care setting where the

patient aligned care team model is used such as oncology, HIV,

SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates

with the patient care team to review the clinic utilization by

using various reports (e.g., Clinic Utilization Statistical

Summary), ensure that the clinic setup is closely monitored to

effectively support the needs of the clinic, and make any

necessary adjustments. They develop/maintain effective and

efficient communication with the patient, interdisciplinary

team, VA medical centers, and other agencies (e.g., assist with

communications during the inpatient to outpatient discharge;

communicate with non-VA medical facilities; facilitate/process

secure messaging with the patient and team; notify patients of

normal lab results; develop and manage a tracking system for

follow up care such as consults, tests, etc.). Other assignments

at this level include, but are not limited to: participating in

team huddles and team meetings to manage and plan patient care;

setting priorities and deadlines, adjusting the flow and

sequencing of the work to meet team and patient needs; may work

with the team to reinforce the plan of care and self-help

solutions and entering appropriate information into the

electronic record; monitoring pre-appointment requirements to

assure readiness for patient visit/procedure (e.g., X-ray, lab

work); managing electronic wait list to verify and validate

accuracy and resolve issues; participating and providing input

in problem solving on operational issues or procedures in team

meetings, performing administrative follow up actions;

participating in and independently following up on team huddles

by sharing information and collaborating with the medical team

to assure continuity of care; evaluating patient information and

clinic schedule lists to determine whether patient is vested;

educating providers about shared patients (those who receive

their care at multiple VAs or those who have care in the

community) and bringing to the attention of the provider. For

all assignments above the full performance level, the higher

level duties must consist of significant scope, administrative

independence, complexity (difficulty) and range of variety as

described in this standard at the specified grade level and be

performed by the incumbent at least 25% of the time.References:

- VA Handbook 5005, Part II, Appendix G45. This can also be found

in the local Human Resources Office.The full performance level of this vacancy is GS-06. The actual

grade at which an applicant may be selected for this vacancy is

GS-06.Physical Requirements:

- This position is mostly office work and sedentary. Incumbent may

be required to lift medical records up to 10 pounds and some

periods of standing, walking and bending will be required. Use

of government vehicle may be required. A current valid state

driver's license may be required.Education

IMPORTANT: A transcript must be submitted with your

application if you are basing all or part of your qualifications

on education.

Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities,

schools, or institutions may be used to qualify for Federal

employment. You can verify your education here:

http://ope.ed.gov/accreditation/. If you are using foreign education

to meet qualification requirements, you must send a Certificate of

Foreign Equivalency with your transcript in order to receive credit

for that education. For further information, visit:

http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Additional informationThis job opportunity announcement may be used to fill additional

vacancies.It is the policy of the VA to not deny employment to those that have

faced financial hardships or periods of unemployment.This position is in the Excepted Service and does not confer

competitive status.VA encourages persons with disabilities to apply. The health-related

positions in VA are covered by Title 38, and are not covered by the

Schedule A excepted appointment authority.Veterans and Transitioning Service Members: Please visit the VA for

Vets site for career-search tools for Veterans seeking employment at

VA, career development services for our existing Veterans, and

coaching and reintegration support for military service members.If you are unable to apply online view the following link for

information regarding an Alternate Application.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the

qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE

MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your

application, résumé, C.V., and/or supporting documentation will be

verified. Please follow all instructions carefully. Errors or

omissions may affect consideration for employment.Experience refers to paid and unpaid experience, including volunteer

work done through National Service programs (e.g., Peace Corps,

AmeriCorps) and other organizations (e.g., professional;

philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and

skills and can provide valuable training and experience that

translates directly to paid employment. You will receive credit for

all qualifying experience, including volunteer experience.Background checks and security clearanceSecurity clearanceOtherDrug test requiredNo- Required DocumentsTo apply for this position, you must submit a complete application

package which, in addition to the on-line questionnaire, includes

the following required documents:

Resume listing work schedule, hours worked per week, dates of

employment and duties performed. REQUIRED

VA Form 10-2850c, Application for Associated Health Occupations.

REQUIRED

A copy of your transcripts. REQUIRED if using to qualify. A

course listing is not acceptable. Transcripts must include degree

and date degree conferred.

SF-50 or Notification of Personnel Action showing you are/were in

the Federal service and the highest grade or promotion potential

held (if applying as a status candidate with current or former

Federal Service). You must submit your SF-50 that shows

Time-in-Grade eligibility and reflects your title, series, and

grade. No award SF-50 will be accepted. (if applicable)

DD-214, Certificate of Release or Discharge from Active Duty,

indicating your Character of Service (if applicable)

Documentation of Service-Connected disability: Service-Connected

disability letter and SF-15 Application for 10-Point Veteran

Preference (if applicable)

http://www.opm.gov/forms/pdffill/sf15.pdf

Failure to submit any of the required documents may result in loss

of consideration due to an incomplete application package. It is

your responsibility to ensure all required documents have been

submitted to support your status eligibility.VA Form 10-2850c Application for Associated Health Occupations can

be found at:

http://www.va.gov/vaforms/searchaction.asp?FormNo=2850&tkey=&Action=Search.

REQUIRED at time of applicationThe following documents are accepted, and may be required if

applicable to your eligibility and/or qualifications for this

position. Please use this checklist to ensure you have included all

documents required for your application, such as a copy of your

transcript (if using education to qualify), SF-50's (current/former

Federal employees), etc.

DD-214/ Statement of Service

Disability Letter (Schedule A)

Disability Letter (VA)

10-2850C Application for Associated Health Professionals

Other (2)

Resume

SF-15

SF-50/ Notification of Personnel Action

Transcript

Veterans' Preference: When applying for Federal Jobs, eligible

Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or

for Sole Survivor Preference (SSP) in the questionnaire. You must

provide a legible copy of your DD214(s) which shows dates and

character of service (honorable, general, etc.). If you are

currently serving on active duty and expect to be released or

discharged within 120 days you must submit documentation related to

your active duty service which reflects the dates of service,

character of service (honorable, general, etc.), and dates of

impending separation. Additionally, disabled veterans and others

eligible for 10-point preference (such as widows or mothers of

eligible Veterans) must also submit an SF-15 "Application for 10

Point Veteran Preference" with required proof as stated on the form.

Documentation is required to award preference. For more information

on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/vetpref/index.aspx.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution

recognized by the U.S. Department of Education in order for it to be

credited towards qualifications. Therefore, provide only the

attendance and/or degrees from schools accredited by accrediting

institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this

vacancy announcement may result in an ineligible rating or may

affect the overall rating.- BenefitsA career with the U.S. Government provides employees with a

comprehensive benefits package. As a federal employee, you and your

family will have access to a range of benefits that are designed to

make your federal career very rewarding. Learn more about federal

benefits.Review our benefitsEligibility for benefits depends on the type of position you hold

and whether your position is full-time, part-time, or intermittent.

Contact the hiring agency for more information on the specific

benefits offered.- How to ApplyAll applicants are encouraged to apply online. To apply for this

position, you must complete the full questionnaire and submit the

documentation specified in the Required Documents section below. The

complete application package must be submitted by 11:59 PM (ET) on

09/25/2019 to receive consideration. To preview the questionnaire

click https://apply.usastaffing.gov/ViewQuestionnaire/10593365.

To begin, click Apply Online to create a USAJOBS account or log

in to your existing account. Follow the prompts to select your

USA JOBS resume and/or other supporting documents and complete

the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and

appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USA JOBS

account, https://my.usajobs.gov/Account/Login, select the

Application Status link and then select the more information link

for this position. The Details page will display the status of your

application, the documentation received and processed, and any

correspondence the agency has sent related to this application. Your

uploaded documents may take several hours to clear the virus scan

process. To return to an incomplete application, log into your USA

JOBS account and click Update Application in the vacancy

announcement. You must re-select your resume and/or other documents

from your USA JOBS account or your application will be incomplete.NOTE: Participation in the seasonal influenza program is a

condition of employment and a requirement for all Department of

Veterans Affairs Health Care Personnel (HCP). HCP are individuals

who, during the influenza season, work in VHA locations where

patients receive care or who come into contact with VA patients as

part of their duties. VHA locations include, but are not limited to,

VA hospitals and associated clinics, community living centers

(CLCs), community-based outpatient clinics (CBOCs), domiciliary

units, Vet centers and VA-leased facilities. HCP include all VA

licensed and unlicensed, clinical and administrative, paid and

unpaid, full- and part-time employees, intermittent employees, fee

basis employees, VA contractors, students, researchers, volunteers,

and trainees who work at these facilities. HCPs that are unable to

receive or otherwise decline a flu shot will be expected to wear a

face mask throughout the influenza season.Agency contact informationKathleen ChristensonPhone605-347-2511 X6995EmailKATHLEEN.CHRISTENSON@VA.GOVAddressVA Black Hills Health Care System

113 Comanche Road

Fort Meade, SD 57741

USLearn more about this agencyNext stepsOnce your online application is submitted you will receive a

confirmation notification by email. After we receive application

packages (including all required documents) and the vacancy

announcement closes, we will review applications to ensure

qualification and eligibility requirements are met. After the review

is complete, a referral certificate(s) is issued and applicants will

be notified of their status by email. Referred applicants will be

notified as such and may be contacted directly by the hiring office

for an interview. All referred applicants receive a final

notification once a selection decision has been made.You may check the status of your application at any time by logging

into your USA Jobs account and clicking on Applications. Information

regarding your application status can be found in the USAJobs Help

Center.- Fair & TransparentThe Federal hiring process is setup to be fair and transparent.

Please read the following guidance.Equal Employment Opportunity PolicyThe United States Government does not discriminate in employment on

the basis of race, color, religion, sex (including pregnancy and

gender identity), national origin, political affiliation, sexual

orientation, marital status, disability, genetic information, age,

membership in an employee organization, retaliation, parental

status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job

applicants

Reasonable Accommodation PolicyFederal agencies must provide reasonable accommodation to applicants

with disabilities where appropriate. Applicants requiring reasonable

accommodation for any part of the application process should follow

the instructions in the job opportunity announcement. For any part

of the remaining hiring process, applicants should contact the

hiring agency directly. Determinations on requests for reasonable

accommodation will be made on a case-by-case basis.A reasonable accommodation is any change to a job, the work

environment, or the way things are usually done that enables an

individual with a disability to apply for a job, perform job duties

or receive equal access to job benefits.Under the Rehabilitation Act of 1973, federal agencies must provide

reasonable accommodations when:

An applicant with a disability needs an accommodation to have an

equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform

the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive

equal access to benefits, such as details, training, and

office-sponsored events.

You can request a reasonable accommodation at any time during the

application or hiring process or while on the job. Requests are

considered on a case-by-case basis.Learn more about disability employment and reasonable accommodations

or how to contact an agency.Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to

apply, visit www.usajobs.gov/GetJob/ViewDetails/544628000. Only resumes

submitted according to the instructions on the job announcement listed

at www.usajobs.gov will be considered.