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GENERAL DESCRIPTION: Ensures that the operations of the property(ies) in assigned area of oversight are in compliance with the standards and expectations of Operational Excellence, other stated guidelines of Mercy Housing Management Group (MHM), and Mercy Housing. Completes all reasonable work-related directives given by supervisor and above. Responsible for ensuring the completion of all property maintenance site-level activities with site-level staff and other Mercy Housing-related departments to ensure that the Essential Functions are met on a regular and consistent basis. Manages maintenance functions on multiple properties of fewer than 200 units.
I. QUALIFICATIONS
Education: High school diploma or equivalent required and technical training in a building trade required. Technical certifications in related field preferred.
Experience: Minimum of two years in skilled maintenance work required. Technical expertise in one or more building trades required.
Abilities: Relate well to people from diverse backgrounds.
Comprehend and communicate in the English language, both orally and in writing.
Perform basic math and understand measurement systems used in the trade.
Read and interpret electrical, plumbing, and mechanical diagrams and blueprints. Draft to make working sketches.
Use maintenance, trade, and testing equipment and tools.
Interpret and understand maintenance information generated from property management software reports.
Legally operate a motor vehicle (valid drivers license and insurance).
Work in a collaborative manner and in a team environment.
Effectively oversee work progress of vendors or outside contractors.
Travel, as required.
Basic computer skills.
Define and solve problems.
Treat a variety of people with respect and compassion.
Represent Mercy Housing with a professional manner at all times.
Understand and commit to the Mission and Values of Mercy Housing.
II. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
The objectives and primary examples from the Operational Excellence system of MHM are outlined as follows:
FINANCIAL RESULTS
Collaborates with Property Manager to ensure that budgets are followed and achieved, where possible.
Meets or exceeds stated unit turnover timelines to ensure maximum occupancy levels.
Ensures that company procurement standards are met.
Collaborates with Property Manager to ensure that maintenance contracts meet or exceed the best possible quality and expense standards.
PROPERTY STANDARDS
Ensures that all Physical Product Practices (P3) of Operational Excellence are followed, monitored, and completed.
Collaborates with Property Manager to ensure proper execution of the approved preventative maintenance schedule established for assigned property(ies).
Implements and maintains environmentally-responsible guidelines, as outlined by ownership.
Ensures that on-call maintenance and emergency response is executed, as required.
WORK ENVIRONMENT
Ensures that positive, collaborative internal and external relationships are fostered and maintained and that requests are responded to in a timely manner.
Ensures completion of necessary educational requirements.
Ensures understanding and effective use of property maintenance and employment-related software, as necessary.
Monitors and enforces guidelines as outlined in the Injury and Illness Prevention Plan.
CUSTOMER SERVICE
Maintains professional boundaries with all residents, employees, vendors, contractors, and external customers.
Collaborates with Property Manager to ensure that resident concerns are appropriately addressed in a timely manner.
Ensures the delivery of great customer service to residents.
Follows and enforces all fair housing and local landlord and tenant laws and regulations.
Participates in appropriate community and neighborhood meetings.
May perform other duties in the categories above as assigned.
III. VALUES-BASED BEHAVIORS
RESPECT: Gives people or situations the same care and consideration that you would expect. When perceptions are different than others, listens and discusses in a civil manner that is not demeaning or discounts others perceptions. Examples:
Develops relationships based on dependability and honesty, is genuine in dealing with others.
Punctual in meeting deadlines, delivering commitments and attending meetings. On time to work, calls in if going to be late or absent.
Willingness to change, listens to others' views, and assumes the positive intent of others.
JUSTICE: Evaluates people or situations without preconceived perceptions. Understands that fair and consistent treatment is expected in all situations. Examples:
Adjusts communication or decision-making in consideration of diverse cultures and people.
Makes ethical decisions regardless of financial cost or peer pressure.
Addresses problems on a professional level, avoiding personal attacks.
MERCY: Takes into consideration respect and justice by showing people or situations kindness for the issues at hand while demonstrating accountability for decisions and actions. Examples:
Speaks in an open, professional and friendly manner. Puts others at ease with approachable style.
Takes accountability for all decisions/actions, whether successful or unsuccessful.
Gives criticism/feedback constructively by pointing out what is done well along with what needs improvement.
IV. AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS
Physical: Frequently required to push/pull objects weighing more than 100 lbs and lift and carry objects weighing more than 50 lbs but less than 100. Frequently required to perform simple manipulative tasks such as using hand tools and operating maintenance machinery. Must be able to walk, stand, squat and remain in uncomfortable positions for periods of time necessary to accomplish maintenance repairs. Frequently walk, climb stairs and enter/exit buildings that are under construction, occasionally, without normal ingress/egress available.
Sensory: Ability to read fine print on documents. Able to speak clearly and make self understood, while also understanding others using the English language.
Cognitive: Ability to understand and relate to concepts behind specific ideas and remember multiple tasks/assignments given to others over a period of days. Able to concentrate on moderate detail in both office and field with moderate interruption. Able to attend task/function for more than 60 minutes at a time.
Environment: Exposure to different climates. Exposure to dust, dirt, air particles, and hazardous materials common to residential construction sites.
Equipment: Ability to properly operate computers, fax, telephone.
Vacancy expired!