Vacancy expired!
We are excited to hire our next Full Time Customer Care Representative. We have a multi step process to ensure that you are a good fit for our position, and that the position is a good fit for you. We would love to have you begin with this first, easy step of instruction! Step 1: Read the full job listing below and include a cover letter with your resume and why you think you are the right person for the job.
To apply, send an email introduction with a cover letter and resume using the craiglist email link at the top left of this post.
Job Summary
We are hiring a full time Customer Care Representative. Our current shift hours are Monday-Friday 9am-6pm but the hours and days are subject to change. The Customer Care Representative takes customer calls, responds to emails, and responds to live chats. Duties include helping customers find parts, placing orders, answering questions, and resolving issues with orders. This position requires superb communication skills, problem-solving skills, and interpersonal skills. Check out our website at https://partsdr.com
Responsibilities and Duties
Essential Duties
Answer sales and customer service calls
Respond to live chats and emails
Help customers find the parts they're looking for
Answer customers' questions and explain company policies
Place orders for customers
Identify and resolve issues with orders
Process order returns
Track status of orders
Nonessential Duties
Work in the camera room
Work on miscellaneous data entry projects
Receive and ship parts
Qualifications and Skills
Knowledge and Experience
Strong computer and typing skills
Excellent communication skills verbal, written and listening
Appliance Parts knowledge (helpful but not required)
Strong Internet Search knowledge
Experience with Mac OS (helpful but not required)
Personal Attributes
Exceptional verbal and written communication skills
Exceptional interpersonal skills
Accuracy and attention to detail
Strong problem-solving skills
Ability to handle multiple tasks
Ability to handle stressful customer interactions
Ability to lift 30lbs
Perks
Competitive pay
Macbook Pro and iPhone
Office near the Empire Mall
Cubicle with two monitors
(HRA) Health Reimbursement Arrangement
To apply, send an email introduction with a cover letter and resume using the craiglist email link at the top left of this post.
Vacancy expired!