Vacancy expired!
Job Description
The ideal candidate will provide inbound technical support for Veeam’s products via the telephone, email, and remote sessions, which may require careful examination of many infrastructure and other environmental variables, as well as a detailed analysis of log files. This highly technical support role requires deep analytical troubleshooting of complex technical problems. This position is not a traditional call center based customer service role.
Responsibilities- Provide technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
- Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies.
- Research and troubleshoot customer problems and inquiries.
- Update and workassigned cases in a timely manner.
- Maintain strong customer rapport and excellent, timely communication.
- Contribute to documentation to build Veeam’s knowledge base.
Qualifications
- Advanced use of administrator level tasks with the following; Windows OS 2008(r2)/2012(r2)/2016.
- Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS);
- Previous experience or good understanding of virtualization technologies: VMware ESX(i), Microsoft Hyper-V, Nutanix AHV
- 1-3 years of technical troubleshooting experience in a role where problem resolution skills were required
- Certifications in server and networking highly desired
- Bachelor’s degree preferred
- Excellent communications skills (verbal and written).
- Able to work independently in a fast-paced environment.
- Operate effectively in stressful situations
Vacancy expired!