Manager, Credit & Operations

Operational LeadershipPartner with the GM, Credit & Operations to execute and embed the next phase of our operating model.Drive operational excellence through structured process improvement, AI-enabled workflow automation, and disciplined change execution.Collaborate with local and offshore leaders to ensure seamless handovers, alignment on quality standards, and consistent service delivery.Process Design & OptimisationMap, analyse, and redesign existing workflows to improve efficiency, scalability, and consistency.Identify and champion automation and AI opportunities in partnership with Technology and Data Science teams.Integrate AI insights into operational decision-making, forecasting, and workforce planning.Establish productivity benchmarks (e.g. matters per FTE, cycle time, rework rate) and drive continuous improvement through data-led insights.Governance & Performance ManagementDevelop and implement frameworks to track KPIs, SLAs, and quality metrics across teams.Ensure compliance with operational and regulatory requirements and data-handling standards.Produce concise reporting and analysis to inform senior leader decision-making.Capability & DevelopmentBuild capability within the Manila operations team through structured training, coaching, and performance development.Foster a high-performance, collaborative culture aligned with Lendi Group values.Strengthen alignment between Manila and onshore teams to ensure shared accountability and continuous improvement.Champion digital fluency and readiness to adopt emerging AI tools that enhance operational efficiency and outcomes.