Renewal Account Specialist

What you get to do in this role:Manage a book of mid-market renewals as the primary or secondary driver in close alignment with the Mid-Market Account Executive.Develop win/win negotiation strategies that maximise contract value while enhancing the customer relationship and the value they are realising from ServiceNow.Engage independently in customer conversations around renewal timing, pricing, legal, and general customer needs.Identify customer needs and demonstrate account management capabilities to guide renewal closure.Maintain an understanding of ServiceNow licensing models to provide both sales and customer assistance in licensing discussions.Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.Own renewal forecasting cadence and opportunity management and ensure forecast is accurate and escalate risk as needed.Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.Present renewal proposal(s) and customer options and notify customer of upcoming contract expiration.Work with Legal, Deals Desk, and Sales Operations to resolve complex issues regarding approval and finalisation of executable OF