Vacancy expired!
OverviewEvery day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you’ll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there’s a place for you to make a difference in lives of the families we serve throughout our continuum of care.ResponsibilitiesCompletes functions related to the intake process for Home Health/Hospice patients for assigned geography including workflow within the Electronic Medical Records (EMR) system. Responsibilities include, but are not limited to, managing the intake process for Home Health/Hospice, setting up patient account information, and facilitating face-to-face physician encounter visit.
Reviews, approves and coordinates all referrals directed toward assigned geography. Manages all assigned intake/admission EMR workflow for Home Health patients (initial referrals, physician verification, etc.) per assigned care team.
Provides daily reporting to team regarding pending admissions, new admission and outstanding (open) items.
Coordinates with care team in facilitating completion of physician face-to-face patient appointment/encounter visit. Responsible for the face-to-face encounter workflow process as assigned within the EMR, which includes contacting the physician’s office to verify visit or schedule visit, request visit documentation, and log activity within the EMR.
Builds and maintains positive relationships and rapport with co-workers, associates, patients and their family members and community personnel.
Adheres to communication guidelines established by Brookdale and local and regional management.
Provides professional customer service to associates, patients, physicians, and other referral sources.
Maintains a safe and clean work area and adheres to facility/corporate safety standards.
Adheres to established confidentiality standards as required by Brookdale and HIPAA concerning community and patient information.
Completes special projects as assigned by the management team.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.QualificationsEducation and ExperienceHigh School Diploma required. A minimum of two years of experience in an office setting, at least one year of home health agency office experience preferred. Proficiency with computer use and software applications including MS Office software products required and experience with EMR software preferred.Certifications, Licenses, and Other Special RequirementsAbility to work varying hours, including weekends, nights and holidays.Management/Decision MakingUses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Excellent oral and written communication skills, as well as exceptional customer service skills. Must have excellent organizational skills. Proficiency with computers and software applications such as Microsoft Office software.Physical Demands and Working Conditions
Standing
Walking
Sitting
Use hands and fingers to handle or feel
Reach with hands and arms
Talk or hear
Ability to lift: up to 50 pounds
Vision
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work if needed to ensure shift coverage
On-Call on an as needed basis
Exposure to latex
Requires Travel: Occasionally
Brookdale is an equal opportunity employer and a drug-free workplace.Schedule: Regular Full-Time
Vacancy expired!