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Welcome to the new standard of healthcare!Premise Health is the world’s leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environment—ensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best.We are looking for a Clinical Applications Program Director to work at our Corporate office in Brentwood, TN ! If you possess a “whatever it takes attitude” keep reading.This role is part of the Clinical Applications & Delivery team and will participate in the planning, organization, and enhancement of clinical application workflow and content at Premise Health Centers. The Clinical Application Director interfaces & collaborates with Implementations, Operations, Client Reporting, Business Intelligence, IT, Billing & Coding, Growth, and Medical Leadership teams. Additionally, the Clinical Applications Program Director acts as a liaison on clinical applications with stakeholders, user departments and work efforts by contributing departments, management and vendors. This position coordinates the central source of communications for clinical applications upgrades / updates / new products and workflow releases, roadmaps and supporting processes. Risk identification and mitigation is an important facet of this role where the Clinical Applications Program Director works with contributing teams to identify and help mitigate risks to clinical applications projects successes. This Director is also manages the vendor relationship in conjunction with their AVP.What You’ll Do for Us:
Ensures all understand upgrade / update / release cycles and dates
Identifies and communicates challenges between departments as they relate to meeting milestones to success
Coordinates meetings and workshops for items related to clinical applications upgrades / updates / releases
Escalates impacting challenges to vendor and management
Recommends expectations and timeline resets based on resource constraints, conflicting projects, unrealistic timelines, budget issues, etc. based on collected inputs
Supports established governance processes and recommends appropriate pathways for modification requests and decisions
Ensure relevant standards, regulations and processes are upheld
Works in conjunction with project managers as assigned to clinical applications projects
Works with Quality Assurance to ensure clinical applications is providing appropriate test scenarios / scripts, workflow definition, documentation, access, etc.
Works with department leaders, vendors and project managers (where applicable) to help develop cohesive and thoughtful implementation plans for new releases; ensure alignment on implementation schedules
Assist in capturing requirements for work efforts when necessary
Assist in identifying and coordinating pilot test users and health centers, when appropriate
Capture and work to align timeliness of each department to ensure target dates are agreeable across teams
Organize programs and activities in accordance with the mission and goals of the organization
Identify opportunities for continual improvement
Ensure all clinical applications workstreams are in sync and moving in the same direction
Establishes a communication plan for stakeholders, user departments, contributing departments, supporting departments, management and vendors
Establishes a central input mechanism for collecting information to be communicated
Ensure pertinent information is shared with appropriate departments in a timely manner
Develops and distributes progress reports / dashboards, risks, successes, roadmaps, etc.
Makes recommendations for contributions to the Emagine Express and other communications
Escalated and communicate risks appropriately
Develop and communicate end user input mechanisms for release cycles
Collects and reports on individual team efforts that are a collaborative to the clinical applications (for example, lists of imports / exports, end user exception requests, number of visit types, support tickets by team, etc.); trend reporting
Develop and manage integrated master control schedule / roadmap for clinical applications
Collaborate with analysts, developers, quality assurance, support, training and vendors to identify risks and mitigation plans
Recommend adjustments to upgrade / update / release / implementation plans accordingly; collaborate with stakeholders and leaders on resolution
Document identified risks and mitigation plans; make publicly available
Identify and capture dependencies that impact clinical applications upgrades / updates / releases
Understand how different projects interlink and overlap
Schedule Management - consisting of activity definition and sequencing, resource estimating, duration estimating, schedule development, and schedule control activities; working with workstream leaders and project managers (when assigned)
Scope Management - consisting of program initiation, scope planning, scope definition and scope change control activities
Primary point of contact with vendors as it relates to upgrades / updates / new releases / new products; this excludes normal support and departmental inquiries required to perform daily tasks and support
Participates in special projects as needed
Embodies Premise Health cultural beliefs (respectful, accountable, courageous, ethical, engaged, innovative, and quality-focused)
May require other duties as assigned
Education:
Bachelor’s degree or equivalent work experience required
Requires PMP (Project Management Professional) Certification
Experience:
Minimum seven (7) years of project / program management experience, at least three (2) years of which is in the healthcare industry
Experience must include increasingly responsible experience in managing large, complex projects and activities
Requires prior Epic application upgrade / update / deployment experience
Occupational Health project management experience a plus
Exposure to IT Project Management and Employer Sponsored Health is preferred
Knowledge and Skills:
Strong program management abilities including: the ability to motivate and direct in a highly complex and rapidly changing environment
Exceptional communication skills including experience communicating and collaborating with all levels of staff including direct reports, senior leaders, business partners, and vendors to ensure productivity, efficiency, and service excellence.
Demonstrated ability to establish and build strong relationships across a broad range of personality types
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
Demonstrated active listening skills, including the ability to listen, comprehend, retain information, and respond appropriately to leaders or other team members
Mature understanding of the application(s) relevant to CAD
Self-starter, highly motivated, needs minimal direction to perform core duties and responsibilities
An understanding of, enthusiasm for, and commitment to CAD goals
Exhibits energy and enthusiasm for the role, responsibilities, and related day-to-day opportunities and challenges
Ability to delegate tasks and enlist the cooperation and/or assistance of others either inside or outside of CAD
Experience in leading complex projects
Exceptional organizational skills including the ability to oversee multiple projects and activities simultaneously
Complex problem-solving abilities, critical thinking, and analytical skills
Advanced computer skills
What We’ll Do for You:At Premise Health, you’re not an employee – you’re a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we’re all working together to deliver exemplary and delightful service to our clients, their employees and family members. We’re proud of the culture we’ve built, and we aim to assist our team members in living their best life – in and out of the workplace. That’s why you’ll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We’re also not afraid to share what we’re up to – check out some of our smiling faces.As an employer, we want to compensate you for the work you do with more than a paycheck (although you’ll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Vacancy expired!