Vacancy expired!
job summary:
Are you a skilled communicator and looking to join a supportive and growing team? If your experience includes problem diagnosis and resolution, call handling, call tracking, end user education, resolution & escalation, apply here to put your skills to work with a fantastic company. This position offers the opportunity for collaboration and teamwork, as well as future career growth. location: Brentwood, Tennesseejob type: Contractsalary: $21 - 23 per hourwork hours: 8am to 5pmeducation: High School responsibilities:- Provides phone support in a high-volume, fast-paced environment, including documenting all customer requests for resolution or information within a service management system.
- Meets or exceeds standards for resolution and call responsiveness.
- Investigates problem, determines cause and takes action steps necessary to resolve the issue and verifies resolution.
- Routes accurate and detailed descriptions of unresolved problems to the appropriate support personnel.
- Adapts to process and procedure changes as communicated to promote a world class support organization.
- Works directly with team members to understand end user support needs for applications and systems; may consult with other teams.
- May be asked to assist with escalation support for other End User Support associates and to help train some members of the team.
- Identifies common end user support topics and will communicate with supervisor or more senior member of the team.
- May assist implementing resolution.
- Stays informed about specific application and system changes that are being made at company by working with appropriate application and technology teams.
- May assist with projects related to hardware and software rollouts or other implementations.
- May be called upon to travel for support and project work as needed.
- Encourages teamwork through cooperative interactions with co-workers.
- Establishes and maintains effective working relationships with IT staff, other company associates, and vendors.
- Experience level: Experienced
- Minimum 2 years of experience
- Education: High School
Vacancy expired!