Vacancy expired!
Manager, Implementation - Full AP
What We NeedFLEETCOR is currently looking to hire a Manager, Implementation (Full or Partial AP) within our Nvoicepay division. This position falls under our Corporate line of business and is remote. In this role, you will oversee the customer onboarding process and Implementation team. This position works closely with all teams associated with customer set-up, satisfaction and success, is a part of the working Implementation team and leads enhancements to the team operational flow. It requires a deep understanding of customer and partner needs, process and technology and overall onboarding experience. This position requires exceptional written and verbal communication skills, highly professional interactions and a deep product knowledge. A high level of proactive problem solving, decisiveness and follow through are required.This role reports to Director of Full AP Implementations and regularly collaborate with various departments. Domestic US travel might be required. How We Work As a Manager, Implementation you will be expected to work in a virtual environment. FLEETCOR will set you up for success by providing:• Assigned workspace in home office set up • Company-issued equipment • Virtual training • Monthly home internet stipend Role Responsibilities The responsibilities of the role will include:• Leading, managing and mentoring Implementation Managers to maximize their individual potential and professional growth as well as ability to function as liaison with onboarding customers. Hire, train and manage the teams responsible for customer setup, onboarding and process. • Formulating and implementing long- and short-range plans, policies and documentation to support consistent customer onboarding experience and adoption of products that include focus on scale and productivity. • Designing and evaluating implementation workflow ensuring timely and accurate boarding process and satisfaction of our customers. Update processes related to customer implementation and customer success including tools, policy and procedures to ensure high customer satisfaction. • Overseeing customer handoff, partnerships and synergies in all areas that affect customer onboarding and success. Drive better customer experience with a cohesive strategy, area actions, handoffs and collaborative approach to best customer results. • Benchmarking, analyzing, reporting and make recommendations for the growth of Nvoicepay's customer onboarding operations, services and systems. • Reviewing customer onboarding and activity reports, team metrics and other performance data to measure goal achievement or to identify areas needing program improvement. • Working closely with engineering and other operations departments to ensure project and customer success for each implementation. • Partnering with the Engineering Department to drive enhancements to new customer experience and by suggesting solutions, updates and fixes; partner with Sales to ensure messaging and handoffs; and partner with Operations teams and Customer Success to ensure ongoing positive customer experience. • Building excellent working relationships with all key business leaders, colleagues, and broader team. • Acting as key advisor for sales customer relationship management system (Salesforce)- developing reports, data, and tracking to measure the success of the sales organization. Work with Sales Operations on reports and metrics. • Performing miscellaneous projects and duties as assigned. Qualifications & Skills • Bachelor's Degree in Business, Communications or related field, or a combination of education and work experience. • 8+ years of progressive and strategic account or business management experience in a highly technical organization with experience in support, sales and customer success. Specific experience in developing and managing process, customer relationships and driving customer success. • Advanced computer skills, and advanced level of experience with Microsoft Word, Excel, PowerPoint and Outlook required. • Advanced experience with CRM or ticketing software. • Leadership - Ability to effectively engage, influence and motivate a team through positive example, development and communication. The ability to delegate responsibility and work to others and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate team and address performance problems. • People Resources and Staff Development - Deep knowledge (and effective use of) principles and procedures for recruitment, selection, training, compensation and benefits, employment relations and negotiation, and HR information systems. Scheduling events, programs, and activities, as well as the work of others. Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Idea Fluency and Originality/ Problem Solving - Exceptional problem-solving skills, with ability to identify and drive win-win solutions. The ability to come up with a number of ideas about a topic. The ability to combine pieces of information to form general rules or conclusions. The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. Adjusting actions in relation to others' actions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and talking to others to convey information effectively. The ability to communicate information and ideas in speaking so others will understand. Demonstrated success in building strategic customer relationships. • Sales and Marketing - Ability to multitask and work in a deadline-driven, time-sensitive environment. Demonstrated, proven success and commitment to cold calling, prospecting and closing customers. Ability to build pipeline through partnerships, sales development team and own prospecting efforts Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques and sales control systems. Persuading others to change their minds or behavior. Bringing others together and trying to reconcile differences. Relationship building, including established contacts and relationships with potential customers in key markets, and maintaining those relationships over time. • Business Acumen and Strategy - Applicable understanding of how business goals and objectives are achieved. Use of sound business judgement in making recommendations and decisions. Ability to predict outcomes from both customer and competitive perspectives. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Adjusting actions in relation to others' actions. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Detail oriented, analytical and excellent organization skills. • Technology- Knowledge of computer hardware and software, including applications and data driven tools. Ability to learn Nvoicepay's systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems. • Critical Thinking and Persuasion- Using logic and reasoning to recognize details of situations, identify solutions, conclusions or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Active Listening and Speaking- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Verbally communicating with others to convey information and procedures effectively in a concise but detailed format. • Writing - Communicating effectively in writing as appropriate for the needs of the audience. The ability to communicate information and ideas and understand how ideas are presented in writing. • People and Inclusion - Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance and professionalism. Understanding how to give and receive feedback, manage conflict positively and work productively with others to solve problems. Benefits & Perks • Medical, Dental & Vision benefits available the 1st month after hire • Automatic enrollment into our 401k plan (subject to eligibility requirements) • Virtual fitness classes offered company-wide • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) • Philanthropic support with both local and national organizations • Fun culture with company-wide contests and prizes Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; • Empowering our people to share their experiences and ideas through open forums and individual conversations; and • Valuing each person's unique perspectives and individual contributions.Embracing diversity enables our people to "make the difference" as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency#LI-AH1#Remote About the Company: FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.- $2.8B Annual Revenue
- 800,000 Directly Served Business Clients
- 9,700+ Employees
- Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
- Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
- Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
- S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
- Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
- Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
- "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
- Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person's unique perspectives and individual contributions.
- Innovation: Figure out a better way
- Execution: Get it done quickly
- Integrity: Do the right thing
- People: We make the difference
- Collaboration: Accomplish more together
Vacancy expired!