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Senior Manager, Change ManagementLocation:Brentwood, TN, US, 37027Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, renewable fuels and convenience store retailing. The refining assets consist of refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas and Krotz Springs, Louisiana with a combined nameplate crude throughput capacity of 302,000 barrels per day.The logistics operations primarily consist of Delek Logistics Partners, LP. Delek US Holdings, Inc.and its affiliates own approximately 63% (including the 2 percent general partner interest) of Delek Logistics Partners, LP. Delek Logistics Partners, LP (NYSE:DKL) is a growth-oriented master limited partnership focused on owning and operating midstream energy infrastructure assets.The convenience store retail business is the largest 7-Eleven licensee in the United States and operates approximately 300 convenience stores in central and west Texas and New Mexico.Position SummaryThis position is responsible for providing leadership and direction for Change Management across Delek’s strategic transformation efforts. The BPO group works to ensure the explicit definition of all major processes in Delek’s value chain and how these major processes fit together. The Sr. Manager of Change Management will play a role ensuring projects meet objectives on time and on budget by increasing adoption and usage by colleagues. This person will focus on the people side of change, including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize employee resistance. The Sr. Change Manager will work to drive faster adoption, higher maximum utilization of, and proficiency with, the strategic and tactical changes that impact employees. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes. This is a key role to facilitate a cultural change at Delek towards a process-managed enterprise, delivering best in class change management practices that are integrated with business plans in a systematic and rigorous way.Essential Duties & Responsibilities:
Develop a set of actionable and targeted change management plans, communication plans, coaching plans, and training plans.
Support both local and enterprise-wide change initiatives
May specialize in one area of organization effectiveness or be assigned to directly support a business unit and ensures activities are aligned with corporate strategy
Provide coaching to Delek’s Executives and Sr. Management to help them fulfill the role of change champion
Work with Program teams and Business Process Optimization peers to integrate change management activities and best practices into overall project plans
Develop method and system for monitoring adoption, utilization and proficiency of changes,leveraging and customizing highly visible tracking tools
Identify impacted parties, business partners, and resources required for enterprise changes at the Portfolio level, identifying how to work within resource limitations
Design methods for integrating shared functions and processes across Delek’s strategic value streams
Support executive sponsors and stakeholders for business changes throughout their business units through change management methodology coaching and consulting
Supports the execution of Delek’s strategic transformation plans, with a high degree of interaction with Executive Steering and VPs for each Business Unit
Develop and apply change management strategy based on the details of our business transformation, the details of the change and the groups impacted by the change
Manage change management deliverables with development and delivery teams
Provide input, document requirements and support the design and delivery of training programs
Engage with communications team, training staff, and related partners in formulation of plans and activities to support change implementations, ensuring collaboration
Assist change participants in understanding their role in the structured change and help them navigate, grow in understanding, and ultimately accept and adopt changes
Serve as SME for change management domain expertise in project planning, process improvement planning, and portfolio management activities
Education & Experience Requirements:
Bachelor’s Degree in Business, Engineering or other applicable field
5+ years Change Management and/or Project Management experience
Proven track record of success through project and transformational initiatives
Desired Qualifications:
Master’s Degree
Change Management Certification
Lean Six Sigma (Black Belt) Certification
Project Management Certification
Technical Knowledge:
Expert skills with collaborative platforms
Experience in a highly visible role with periodic, enterprise-wide communications
Composing thorough and detailed written technical documentation, procedures, requirements, manuals, etc.
Strong analytical, problem-solving, out-of-the-box thinking, and conceptual skills
Strong organizational, communication, and presentation skills
Strong project management skills and familiarity with different methodologies
Ability to analyze project needs and resources needed to meet project objectives
Travel Requirements:
Up to 20%
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.
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