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Discover VanderbiltUniversity Medical Center:Located
in Nashville, Tennessee, and operating at a global crossroads of teaching,
discovery and patient care, VUMC is a community of individuals who
come to work each day with the simple aim of changing the world. It is a place
where your expertise will be valued, your knowledge expanded and your abilities
challenged. It is a place where your diversity — of culture, thinking, learning
and leading — is sought and celebrated. It is a place where employees know they
are part of something that is bigger than themselves, take exceptional pride in
their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance
health and wellness through preeminent programs in patient care, education, and
research.Click
Here To View The VUMC Promise of DiscoveryDepartment Summary:Dermatology is the branch of medicine dedicated to the
diagnosis and treatment of skin, hair and nails. The field of dermatology
has subspecialties including pediatric dermatology, dermatologic surgery, laser
and cosmetic dermatology, and dermatopathology, to name a few.Our experts
in general dermatology treat common conditions including acne, eczema,
psoriasis, rosacea and warts. We also offer care related to cancer melanoma
and lymphomas and cosmetic dermatology at https://www.vanderbilthealth.com/dermatology/23965 .As a leading
academic medical institution, we have the expertise you can trust for specialty
dermatology services such as:·
Dermatopathology at https://ww2.mc.vanderbilt.edu/dermpath/·
Mohsmicrographic surgery at https://www.vanderbilthealth.com/dermatology/23963·
Pediatricdermatology at https://www.vanderbilthealth.com/dermatology/50512·
Cosmeticdermatology at https://www.vanderbilthealth.com/dermatology/23965·
Phototherapy at https://www.vanderbilthealth.com/dermatology/23964Dermatology: Conditions We TreatWe offer
expert care for many common dermatology conditions:·
Acne·
Acnescars at http://healthlibrary.vanderbilthealth.com/Search/85,P00255·
Age
spots·
Birthmarks at http://healthlibrary.vanderbilthealth.com/Search/90,P01883·
Contact
rashes·
Eczema at http://healthlibrary.vanderbilthealth.com/Search/85,P00257·
Facial
redness·
Growths·
Hair
problems·
Infections·
Moles·
Nail
problems·
Precancerous
changes·
Psoriasis·
Skincancer at http://healthlibrary.vanderbilthealth.com/Search/85,P01344·
Warts·
WrinklesShift Hours:Monday
– Friday; DaysYour Role:Provides service to patient either
pre-appointment, during or post appointment with minimal guidance. Coordinates
more complex patient to include scheduling with multiple services or
coordination with outside facilities or providers. Facilitates required pre-authorization,
precertification or predetermination for procedures or appointments. Provide
guidance to entry level coworkers.Preferred Education,Skills, and Experiences:· 2Years of relevant experience
Strongcustomer service experience is critical for this position
Telephoneetiquette
Ability toget the job done and maintain a smooth clinic flow
Team player
Detail-oriented
Medicaloffice / clinic experience highly desired
Internalcandidates preferred
Familiarwith eSTAR and EPIC
TECHNICAL CAPABILITIES:CUSTOMER SERVICE (ADVANCED): - A continuing focus on the needs and
requirements of customers, anticipating their needs, remaining sensitive to
customers while performing services for them, responsive to customer needs.PATIENT DOCUMENTATION (INTERMEDIATE): - The ability to receive and record
patient information.PATIENT SCHEDULING (INTERMEDIATE): - The ability to coordinate and
schedule patient appointments, surgeries and other office visits with various
computer systems in the hospital or clinic.SURGERY SCHEDULING (FUNDAMENTAL AWARENESS): - The ability to coordinate
and schedule surgeries within various computer systems in the hospital.MEDICAL TERMINOLOGY & DOCUMENTATION (INTERMEDIATE): - The ability to
comprehend medical terminology and documentation in an office, or surgical
setting.CORE ACCOUNTABILITIES:
OrganizationalImpact: Performs non-routine tasks that significantly impact team'sperformance with minimal guidance.
ProblemSolving/ Complexity of work: Conducts research and analysis to solve somenon-routine problems.
Breadth ofKnowledge: Applies broad job knowledge and has basic job skills in otherareas.
TeamInteraction: Provides informal guidance and support to less experiencedteam members.
CORE CAPABILITIES:
SUPPORTING COLLEAGUES (S3):
DevelopsSelf and Others: Continuously improves own skills by identifyingdevelopment opportunities.
Builds andMaintains Relationships : Seeks to understand colleagues' priorities,working styles and develops relationships across areas.
-Communicates Effectively: Openly shares information with others andcommunicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (S3):
ServesOthers with Compassion: Invests time to understand the problems, needs ofothers and how to provide excellent service.
SolvesComplex Problems: Seeks to understand issues, solves routine problems, andraises proper concerns to supervisors in a timely manner.
OffersMeaningful Advice and Support: Listens carefully to understand the issuesand provides accurate information and support.
ENSURING HIGH QUALITY (S3):
PerformsExcellent Work: Checks work quality before delivery and asks relevantquestions to meet quality standards .
EnsuresContinuous Improvement: Shows eagerness to learn new knowledge,technologies, tools or systems and displays willingness to go above andbeyond.
FulfillsSafety and Regulatory Requirements: Demonstrates basic knowledge ofconditions that affect safety and reports unsafe conditions to theappropriate person or department.
MANAGING RESOURCES EFFECTIVELY (S3):
-Demonstrates Accountability: Takes responsibility for completing assignedactivities and thinks beyond standard approaches to provide high-qualitywork/service.
StewardsOrganizational Resources: Displays understanding of how personal actionswill impact departmental resources.
Makes DataDriven Decisions: Uses accurate information and good decision making toconsistently achieve results on time and without error.
FOSTERING INNOVATION (S3):
GeneratesNew Ideas: Willingly proposes/accepts ideas or initiatives that willimpact day-to-day operations by offering suggestions to enhance them.
AppliesTechnology: Absorbs new technology quickly; understands when to utilizethe appropriate tools and procedures to ensure proper course of action.
Adapts toChange: Embraces change by keeping an open mind to changing plans andincorporates change instructions into own area of work.
VUMC Recent AccomplishmentsBecause we are committed to providing the best in patient care,
education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health CareProvider in Nashville, #1 Audiology( Bill Wilkerson Center at http://www.vanderbilthealth.com/billwilkerson/ ), 12 adult and 10 pediatric clinical specialties rankedamong the nation's best, #15 Education and Training
Truven Health Analytics: among the top 50 cardiovascular hospitals inthe U.S.
Becker's Hospital Review: one of the "100 Greatest Hospitals inAmerica"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medicalresearch in the US
Magnet Recognition Program: Vanderbilt nurses are the only group honored inTennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association: among the 100 "MostWired" medical systems in the US
Achieve the RemarkableLearn more about VUMC Nursing:· Nursing Careers : http://www.vumcnursingcareers.com/index.html· Benefits : http://www.vumcnursingcareers.com/benefits.html· Our Nursing Philosophy : http://www.vumcnursingcareers.com/philosophy.html· Our Nursing Leadership : http://www.vumcnursingcareers.com/leadership.html· Shared Governance : http://www.vumcnursingcareers.com/shared-governance.html· Education & Professional Development : http://www.vumcnursingcareers.com/professional-development.html· Life In Nashville : http://www.vumcnursingcareers.com/nashville.html· VUMC Nursing : http://www.mc.vanderbilt.edu/root/vumc.php?site=vanderbilt-nursingCAThis position requires a High School Diploma or GED (or equivalent experience) and 2 years relevant experience.Physical Requirements/Strengths needed & Physical Demands:
Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
Movement
Occasional: Standing: Remaining on one's feet without moving.
Occasional: Walking: Moving about on foot.
Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
Occasional: Push/Pull: Exerting force to move objects away from or toward.
Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
Occasional: Bimanual Dexterity: Requiring the use of both hands.
Frequent: Sitting: Remaining in seated position
Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
Sensory
Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.
Environmental ConditionsJob Accounting and FinanceOrganization: Derm OHO 303750Title: Sr. Patient Service Specialist DermatologyLocation: TN-Brentwood-Brentwood ClinicRequisition ID: 1909829Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.
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