Part-Time Operations Associate/ Yard Person (Smyrna, TN)

The Operations Associate will assist the terminal operations with administrative support to facilitate the safe and effective handling of our customers vehicles and to ensure proper communications internally and externally to meet goals. The Operations Associate provides both clerical and administrator support to the operations team.

Job Duties

 Conduct daily phone calls to our professional car haulers, internal employees, customers, and vendors to satisfy operational needs

 Serve as web-based program administrator; perform heavy data entry

 Monitor areas of operations as assigned and help to identify trends and opportunities

 Generate a wide variety of reports and offer analysis to aid Terminal Manager

 Be specifically responsible for important routine tasks of importance to operational safety and performance as assigned by Terminal Manager

 Mentor new and inexperienced Operations Associates

Skills Required

 Strong customer service orientation and a desire to see others succeed

 Ability to exercise good judgement in a variety of situations

 Excellent oral, written communication, and typing skills

 Highly organized and detail oriented; ability to follow processes

 Demonstrated poise, tact, and diplomacy.

 Proactive and assertive approach to managing tasks and responsibilities.

 Ability to succeed in a fast-paced environment and work under pressure to meet deadlines.

 Ability to learn web-based programs (TMT, OVISS, etc.)

 Proficient use of Microsoft Word, Excel, and Outlook

 Safety-centered, positive work ethic

 Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company operational goals and expectations.

Qualifications

 High School Diploma or GED required

 Minimum 2 years of administrative and customer service experience in a fast-paced deadline driven environment

 Knowledge of office management systems and procedures

 Transportation industry knowledge or experience preferred