Job Details

ID #19722917
State Tennessee
City Cleveland
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source SolutionIT, Inc.
Showed 2021-09-16
Date 2021-09-15
Deadline 2021-11-13
Category Et cetera
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Helpdesk Support

Tennessee, Cleveland, 37311 Cleveland USA

Vacancy expired!

Solution IT Inc. is looking for a

Helpdesk Support for one of its clients in TN.

Job Title:

Helpdesk Support

Responsibilities:
  • The purpose of this position is to advice, guidance, education, and the rapid restoration of normal services to our customers, providing a single point of contact for all internal and external customer interactions.
  • The primary role of this position is to provide tier one technical support of business critical services for internal and external customers while providing excellent customer service.
  • This involves user support for all business lines and related application software, system software, desktop/pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and HIPAA security requirements.
  • Provide tier one technical/user support for all business lines and related applications and troubleshoot incidents and requests via phone/chat and email using Service Desk Manager ITSM platform leveraging internal knowledge base and resources through resolution, while providing excellent customer service for all customers, and subsidiary companies information systems, and subsidiary company Employees, Providers, Members, Group Administrators and Vendors.
  • Proactively collect and validate detailed information to effectively articulate incident factors to appropriate escalation resources when required l Maintain a working knowledge of services and entities to provide customized support as required
  • Seek opportunities for continuous improvement with an emphasis on delivering and optimizing support of services
  • Respond to, record and track all interactions, incidents and requests reported via telephone, chat, electronic mail, or in-person, into the IT Service Management System.
  • Manage the request and incident lifecycle, including closure and follow up with customer. Maintain and develop required technical skills to keep abreast of the rapid developments in the IT marketplace.

Required Skills:
  • 2 years of end-user technical and/or call center experience required.
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Excellent oral and written communication skills. l Strong interpersonal and organizational skills
  • Working knowledge of Windows Operating Systems required. Technical customer support and/call center experience required, including the ability to work with users of all ability and knowledge levels.
  • Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
  • Bachelor’s degree in Computer Science or Computer Information Systems or its equivalent with relevant experience

Work Site: Chattanooga, TN

Duration: 3+ month

Expected Start Date: 1 week

Number of Positions: 1Please send your responses back to

About Solution IT Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.Thanks

Recruiting Team

SOLUTION IT INCWork: URL: http://solutionit.com/

Vacancy expired!

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