Vacancy expired!
Job Description
Job PurposeThe Deduction Resolution Representative will control and resolve customer invoice deductions. The Deduction Resolution Representative’s objectives are to minimize the open balance of unresolved deductions, maximize collections of invalid deductions, and identify trends and corrective actions to prevent recurring deductions.
Primary Duties and Responsibilities 1. Contact customers to determine the nature/details of the customer’s claim and to obtain deduction back-up. 2. Research the customer’s claim to determine validity and proper handling:· Utilize internal pricing, promotion, order, shipping documentation.
· Utilize carrier information.
· Work with other Stratas departments (marketing, pricing, sales, customer service, plants, logistics, etc.) and external brokers to clarify discrepancies between Stratas documents and customer claims.
3. For validated deductions, determine and execute the appropriate method to clear the deduction from the customer’s account. 4. For invalid deductions, contact the customer to secure repayment. Follow up on payment status and escalate to management for collection assistance, as needed. 5. Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customer’s deduction practices. 6. Maintain deduction database information in Blacksmith system. 7. Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research Process. Update the system as needed to properly reflect the details of open deductions. 8. Prepare reports as needed to track the status of deduction balances, to categorize deductions and to communicate progress to Stratas management. 9. Other projects as requested by management to support the Deduction Resolution function.Qualifications
Education:High School Graduate, College Course Work or Degree Preferred
Experience:1 year deduction resolution or collections experience, sales/customer service/logistics experience preferred.
Skills and Competencies: 1. Strong analytical abilities in order to research and determine validity of customer claims. 2. Strong organizational skills with an attention to detail and accuracy to document and track deduction related data. 3. Negotiation/collection skills needed to secure repayment from customers for invalid deductions. 4. Strong interpersonal skills to work with both external and internal customers. Equipment and Software:Fax, copier. Strong PC skills – Microsoft Office Suite (Word, Excel and Outlook primarily). Must be able to quickly learn new system applications. Experience working with databases and exporting to Excel is preferred.
Additional Information
Physical: This position has limited physical activity requirements – primarily sitting, and walking to the copy room and throughout the building to interact with other departments. Lifting would only require filing documents and possibly boxing items to send to storage. Sensory: This position requires the use primarily of visual, hearing and speaking senses. Visual activities include the ability to read computer generated reports and customer documentation, and to utilize a computer system. Hearing and speaking is required to work with other department colleagues as well as with parent company colleagues to research issues and learn job functions. Touching is only required to be able to handle reports and complete necessary filing activities. Mental/Reasoning: This position requires a great deal of learning, reasoning and analyzing. Mental reasoning is required to analyze customer deduction data and match that with Stratas support to determine the validity of customer disputes.Vacancy expired!