Vacancy expired!
Member Retention Associate Sr - New York, NY - PS31160Location: United StatesNewRequisition #: PS31160Member Retention Associate SrResponsible for providing customer service to promote retention of members enrolled in Individual product lines.Primary duties may include, but are not limited to:
Performs customer service in a sales/account management environment.
Responds to the most complex member issues via telephone and written correspondence regarding benefit plan options, rate actions, cancellation notices, and billing to ensure member satisfaction.
Researches and analyzes data to address customer service issues, interpret policy provision, and determine most effective response.
Provides information and recommends solutions.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure member requests, concerns, and questions are handled appropriately and in a timely manner.
Negotiates sale upgrades by reviewing current benefit plan enrollment, identifying any gaps in coverage, and introducing new products/ services such as dental, life, or vision to promote increased enrollment and profitability.
Mails out enrollment packages for any new upgraded sales accepted by members.
Promotes the use of cost saving measures such as automated premium payments.
Refers any complex complaints and/or requests for changes in current benefit product enrollment to health care advisors for retention of policy through alternative solutions.
Distinguished from the Member Retention Associate by the following activities:
Listens to calls and rates Member Retention Associates on technical grounds as well as world class customer service standards.
Records results of quality audit and provides feedback to Member Retention Associates.
Proactively takes necessary actions to prevent future problems from re-occurring.
Provides on-the-floor training and acts as technical resource for Member Retention Associates.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com.
Requires 4+ years experience in life and health insurance sales and/or member services field;
or any combination of education and experience, which would provide an equivalent background.
AnEqualOpportunityEmployer/Disability/Veteran
Vacancy expired!