Vacancy expired!
Training SpecialistLocation: United StatesNewRequisition #: PS31993The
Salesforce Training Administrator will support the Salesforce Center of
Excellence Strategy Team. Their primary job function is to create comprehensive
virtual training programs for the Salesforce COE Associates.You are a strong facilitator
and writer who has delivered technical as well as non-technical subjects in the
past. You have experience tailoring content to create scalable learning
solutions. You quickly learn new products and technologies with minimal
direction. You have proven expertise in identifying the right style and level
of content for diverse audiences and have a track record of developing
compelling and comprehensive activities. You have proven experience working
with and leading conversations with multiple stakeholders in tight timelines,
recommending solutions to scale and delivering to business needs. A good
multi-tasker that can not only develop content but also manage a learning
program executing to a vision and strategy outlined. A strong project manager
able to manage tasks and projects rolling simultaneously with no slippage in time
and quality.Objectives· Deliver effective, well-managed and well-facilitated training for
technical support teams.· Accountable for ensuring on-boarding of new hires are completed on
time and agents are productive and successful post go live.· Effectiveness of trainings delivered to be measured through
productivity and customer satisfaction scores for agents· Drive ongoing improvements to trainings by collecting, analyzing,
and summarizing data and trends· Collaborate with subject matter experts and the management team to
build appropriate materials· Create training content focused on Anthem’s use of Salesforce and
integrated technologies.· Maintain internal documentation regarding system capabilities
definitions and the strategic roadmap program.· Work collaboratively to provide customer perspective on product
and process requirements development (relating to product roadmap &
customer experience)· Keep abreast to understand the complexity of the technology being
developed and the user groups impacted. Apply this information to identify the
best means of instructional design and training delivery model (in person,
virtual, etc.)MinimumRequirements· Excellent delivery, presentation, facilitation and classroom
manager skills· More than 2 years of content development and delivery experience· Ability to assess customer handling skills and delivering targeted
trainings to address need· Ability to communicate technical concepts clearly and effectively.· Proactive commitment to customer satisfaction and personal
excellence· Developer and programmatic experience required; Salesforce CRM
experience a plus· Ability to work effectively with a geographically dispersed team· Exhibit enthusiasm, positive professional attitude, integrity and
reliabilityPreferredRequirements· Rapid Development eLearning tools· Customer Relationship Management (CRM) industry, with particular
expertise in Service organizations.· Agile (SCRUM) development methodology.· Solid understanding of Internet technologies, browser technologies
and On Demand business models
Vacancy expired!