Vacancy expired!
- The primary responsibilities are to verify insurance coverage for potential new clients.
- Additionally, this person will re-verify insurance coverage for existing patients in order to answer questions about benefits, coverage, billing and payments.
- Effective delivery of company products and services
- Responds to telephone inquiries from policyholders, agents and their representatives
- Provides information coverage and benefits, billing and payments and field general questions. Determines the best method for providing services.
- Knowledge of Medicare and 3rd party vendors is a plus.
- Ability to demonstrate excellent customer services to members, agents and their representatives.
- Strong attention to detail and proven analytic and problem solving.
- This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and other coverages, as well as knowledge of government and patient assistance programs.
- Minimum of 1 year in a customer service or call center environment with an expected goal of handling 75 calls per day.
- Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
- Basic alpha number data entry skills with attention to accuracy and quality is essential.
- Intermediate math skills are required with attention to detail and quality essential.
- Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.
- Must have the ability and discipline to work from home
- High School diploma or GED
Vacancy expired!