Vacancy expired!
Job DescriptionCustomer Service RepresentativeThe Patient Enrollment Coordinator enters the patient enrollment data into database that is received via fax, email, phone, or postal service. The incumbent opens, edits, and maintains patient profiles. The Patient Enrollment Coordinator receives and processes calls and emails to satisfy patient enrollment. The incumbent verifies information by calling clinics, when necessary and obtains and enters pertinent patient data into the database in compliance with pharmacy and company standard operating procedures and all local, state and federal regulatory requirements.PRINCIPAL DUTIES AND RESPONSIBILITIES:
Complete and process the preliminary paperwork and standard enrollment forms for new Fresenius Rx patients. Call clinics and/or prescribers when more information is needed or forms are incomplete. Receive inbound calls from clinics or prescribers to answer any enrollment form questions.
Ensure accurate and efficient data entry on a daily basis. Utilize good customer service when on the phone with clinic and provider (doctor) staff to resolve issues when incoming faxes are not submitted properly.
Act as a primary liaison between clinics and provider (doctor) staff regarding the documents/forms involved in the beginning stages of the enrollment process.
Work system queue in Pharmacy Management System to ensure documents are processed in a timely fashion.
Ensure patient Protected Health Information (PHI) is entered and updated correctly.
Attach all relevant documents to patient profile.
Maintain and update database with current data, pertinent information, and status of enrollment, recording any necessary details, complaints, and issues.
Transfer patient profiles/information between pharmacy locations.
Stay current with clinic locations, addresses, and contact information.
Coordinate the enrollment process from the initial request to the final authorization ensuring all aspects of patient confidentiality are maintained at all times.
Ensure all intake data for admissions requests are collected, completed, and communicated according to the established standard operating procedures and in compliance with all regulatory requirements.
Obtain the necessary information
RequirementsCustomer Service Representative
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
HighlightsAS A KELLY EMPLOYEE, YOU-LL HAVE ACCESS TO WORLD-CLASS PERKS, INCLUDING:Kelly-sponsored Affordable Care Act health care coverage available to eligible employeesGroup insurance optionsService bonus planHoliday pay planWeekly electronic pay optionsOnline training campus that provides more than 3,000 free courses to help improve and develop skillsExclusive online employee communityEmployee assistance program available at no costCorporate discountsTransportation Spending AccountsOffered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.Why Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helpingyou find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employeach year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re aleading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enablea better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide varietyof workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Vacancy expired!