Job Details

ID #5208739
State Tennessee
City Franklin
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source MDMS Recruiting
Showed 2020-10-26
Date 2020-10-23
Deadline 2020-12-21
Category Et cetera
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Technical Support Customer Service Representative

Tennessee, Franklin, 37064 Franklin USA

Vacancy expired!

Our direct client is seeking an IT Tech Support Customer Service Representative.This is a part-time opportunity, available hours: M-F 9-1, M-F 10-2, M-Th 9-2, M-Th 10-3 We’re looking for a Tech Support Customer Service Representative to:

  • Answer inbound calls from our internal clients at the branches.
  • educate clients on account services and capabilities
  • have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
  • Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
  • Have strong organizational skills, attention to detail, and excellent follow-up skills
  • Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
You’ll be working in the Tech Support team in Franklin, TN. We provide technical support to the Firm's Financial Advisors and assistants. This benefits our branches so they can continue to utilize our systems and technology enhancements. As a customer service representative, you’ll play an important role in providing excellent service to our internal clients, the branches.Required skills:
  • detail oriented (nothing gets past you)
  • proficient in Microsoft Office Suite
  • 4 year degree in related field
  • Citrix, Good for enterprise, or Active Directory is a plus
  • Windows 7 navigation skills
  • Basic understanding of computer networking
  • Monitor, speaker, mice and keyboard troubleshooting, ETC.
  • Know how to use remote access tools to assist clients
  • Outlook and Microsoft office troubleshooting skills
Interested?Contact: Fernando Alicea -

Vacancy expired!

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