Warranty System Support Analyst

Kelly Services is actively seeking a Warranty System Support Analyst for Nissan at their HQ located in Franklin, TN.This is a long term indefinite contract opportunity to join a great teamWarranty System Support AnalystWhat skills does this position require? Basic automotive knowledge and service terminology Warranty claim processing knowledge at the claims adjuster or dealer service manager level, and awareness of purchase agreement terms regarding claims with a supplier Working knowledge of warranty claim processing and exception approval a plus Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook Mail System Must be able to multi-task in a fast paced environment Good written/verbal communications skills Bachelor's Degree & 2-5 years of directly related professional level experience. Related technical courses, seminars, and on the job class room training a plus. Experience with mainframe applications a plusJob DescriptionAdministers warranty program at NNA, providing guidance/assistance to Claims Call Center staff, supports dealer/retailer claims processing through analysis, correction, and claim resubmission. Performs updates to key systems table s that drive warranty claim system processes. Monitor service part supplier recovery program, including maintaining appropriate liability rates, distribution of monthly correspondence to suppliers, and responding to supplier inquiries. Perform procedures to reconcile monthly warranty reimbursements to NNA distributors in collaboration with NNA Accounts Payable Department and NNA Distributors across the globe. Respond to inquiries from NML, NNA Affiliates, NTCNA, TCS concerning particulars related to claims adjudication process supported by research and available claim data.Describe the principle, core primary tasks that a person in this position performs on a daily, w eekly, monthly, or annual basis? Suspended claim investigation, review, and resolution Perform Warranty System parameter table updates Maintain dealer labor rates, part markup rates in warranty system Maintain average fuel price used in calculation of PDI reimbursement to dealers Produce monthly dealer labor analysis report Maintain dealer flat rate manual and vin configuration charts for publication Write service bulletins and publish to dealers Provide assistance to Warranty Call Center, Powertrain Call Center, Consumer Affairs, and other departments within Nissan Electronic Exchange claim review Labor overlap review and implementation Service part supplier communications and liability rate maintenance Write ad hoc reports or extract claim data for analysis Writing standard operating procedures and documenting business workflows Working with Information Systems team to implement warranty system enhancements and troubleshoot system issues W2/ HOURLY PAY RATE: Open (based upon experience and qualifications) There is no “per diem” with this position There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.EMAIL: RICB911@kellyservices.comWhy Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helpingyou find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employeach year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re aleading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enablea better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide varietyof workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.