Product Support Specialist

Product Support Specialist in Knowville, Tennessee Posted 04/20/22

• National leader in mobile technology consulting and sales based in Knoxville, TN
• Nearly 30 years of history providing customer service and sales with a footprint of over 750 locations in 40 states
• Recognized as the "Agent of the Year" 3 times for a leading network provider
• People first company that believes their employees are the secret ingredient for their sustained success

• Employee first culture where you are treated as their most important customer
• Industry leading training and development program that allows you to advance your career while learning new skills and technologies
• A competitive compensation package with overtime possibility
• The opportunity to be a part of team that has a lasting impact on their industry

• Knoxville, TN

• Support nationwide access control rollout and installation initiative
• Respond to inbound user requests via phone and ticketing system
• Troubleshoot and support proprietary access contral and badge access points as well as third party hardware
• Provide customer support and act as an advocate for the customer, pushing for a resolution of issues in a timely manner

• Interest in a career in Information Technology
• Background in alarm, access control, or information technology is ideal
• Basic networking knowledge is a plus: Cisco or Merakie
• Experience with ticketing systems such as ServiceNow
• Excellent problem solving ability, troubleshooting skills, and the desire to work in an environment where teamwork and collaboration is required
• AS Degree in a technical field, technical certifications, or equivalent experience in a support role