Vacancy expired!
Hi All, Greetings from VBeyond Corp! We have an URGENT OPENING for Customer Care Exceutive role in Knoxville, TN (Only Local Candidates) Client: IGT Solution Position: Customer Care Agent Location: Knoxville, TN Profile Summary
- Handle customer service inquiries and problems associated with the servicing of company's client base
- Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints
- Utilize computer applications to provide professional service
- Answers routine service calls and logs them as appropriate on the computer system
- Explains all benefits, services, and claims/reimbursement procedures
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
- Adheres to all company and specific Contact Center policies and procedures
- Completes any work as assigned by Management
- Service Oriented / Internal Customer Service: Shows excitement and love of service to customer; is easily accessible, anticipates wants, needs and expectations and seeks ways to exceed them and/or add value; gives highest priority to addressing complaints. Serves each person in the internal customer chain; keeps promises, works as an interdependent team to focus on external customers
- Fast & Flexible: Maintains a sense of urgency to complete tasks; works and collaborates in a dynamic environment; anticipates changes in the environment or circumstances and adapts accordingly
- Focus on Results: Provides persistent focus on quality and continuous improvement and results; measures, communicates and manages to key performance/profit levels; executes quickly
- Resiliency: Bounces back fast from disappointments and setbacks while remaining optimistic; accepts criticism and doesn't take it personally; maintains a high energy level and works well under pressure; learns from both successes and failures
- Informing and Communicating: Encourages collaboration and teamwork among people; shares information across and between groups; creates a sense of ownership in problem solving by encouraging the philosophy that if there is a problem, we all own it. Encourages open discussion of ideas and opinions; listens to concerns expressed without getting defensive; works for the good of the total organization, not just own area; consults with people before making a major change that will affect them
- Teamwork & Collaboration: Disseminates relevant plans and information to people who need them; is open and honest; follows-up with people; takes a non-punitive approach to correcting issues
- Education: High School diploma/ GED, or equivalent work experience
- Experience: 0-1 years of customer service experience
- Complexity: Ability to utilize empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer service, to use strong oral and written communication skills, to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge
- Working Relationships: Ability to communicate with associates, customers and clients in a professional manner, and to effectively team with peers, supervisors, and management to achieve corporate and client goals
- Additional: Ability to meet a flexible work schedule including nights, weekends, and holidays as business need dictates
Vacancy expired!