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Customer Service SupervisorShift: Day hours, Monday - Friday (no weekends)What Operations Management contributes to Cardinal HealthOperations Management is responsible for strategic oversight and leadership direction within the Operations functionAccountabilities
Responsible for directly supervising Customer Service staff that are performing order management for the manufacturers supported by the 3PL business.
Oversee the daily activities of the staff, supporting their growth and development within the company, assisting with the management of the manufacturers’ accounts and collaborating with the other 3PLS departments
Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary
Hold employees accountable, sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
Handle any escalations and apply expertise to solve standard and non-standard problems within own area
Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts
Builds confidence and respect of others through a positive and energizing style
Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles
Builds customer relationships, interprets customer needs and assesses their business requirements
Resolves day-to-day or routine problems using defined processes
Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence
Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success
Qualifications
High school diploma required, College Degree preferred
1-2 years of customer service related experience preferred
Strong communication/customer service skills, (written and verbal)
Strong leadership skills
Intermediate Microsoft Office knowledge
Ability to sit for long periods of time in an open setting
Demonstrate superior customer support talents
Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
Stay organized by utilizing time management skills
What is expected of you and others at this level
Coordinates and supervises the daily activities of operations, or business support staff
Administers and executes policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact on work unit operations and customers
Frequently interacts with subordinates, customers and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Vacancy expired!