Vacancy expired!
Provide professional end-user support via telephone, email or web submitsProvide restorative or maintenance actions to resolve end-user problemsResponds to end-user problems based on standard proceduresTrack incidents and calls, including but not limited to, entering data into the database timely and accuratelyMay be responsible for ensuring systems are configured properlyExceptional Customer Service SkillsVPN troubleshooting Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
High school diploma or equivalent requiredServiceNow experienceActive Directory knowledgeMicrosoft Office / O365Browser troubleshooting, specifically ChromeMAC Troubleshooting or knowledgeSCCMMobilityAdobeCisco WebEx0-1 year's relevant experienceRequires excellent customer service skillsA solid foundation of Personal Computer experienceTroubleshooting capabilityOverall knowledge of desktop productivity productsAbility to work in a team environmentProven ability to remain flexible in a changing environmentAttendance and schedule adherence are requirements of this positionMay require additional project-specific trainingVacancy expired!