Job Details

ID #17280321
State Tennessee
City Memphis
Job type Permanent
Salary USD TBD TBD
Source Insight
Showed 2021-07-25
Date 2021-07-24
Deadline 2021-09-22
Category Et cetera
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IT Services Technician

Tennessee, Memphis, 37501 Memphis USA

Vacancy expired!

Requisition Number: 82442 BASIC FUNCTION OF THE JOB The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site.

WORK PERFORMED To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the Job:

Hardware: • Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures. • Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem. • Resolve software configuration problems and diagnose hardware problems at the workstation level. • Other duties as assigned.

Networking: • Troubleshoot connectivity issues and perform root cause analysis on network connectivity issues. • Other duties as assigned.

Operating Systems: • Performs server\workstation OS support, and troubleshooting. • Install Server applications as requested. • Other duties as assigned.

Documentation: • Creates\updates end user documentation. • Documents creative solutions to end user computeretworking issues.

MINIMUM REQUIREMENTS Education and/or Experience: Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. LANs, WANs, Personal Computers, messaging and server software applications experience required. Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed. Ability to automate tasks using basic scripting techniques required. Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required. Must be able to work with both ends of basic level testing as well as high level testing and documentation.

Hardware/peripherals • Extensive knowledge of windows operating systems, vendor diagnostics, re-image software such as Ghost, Virus scan software. • Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors. • Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba). • A+ certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.

KNOWLEDGE, SKILLS, AND ABILITIES • High level of technical proficiency in microcomputer product areas a must. Familiarity with large account environments and protocol required. Working knowledge in major desktop operating systems (Windows 2008 and latest server OS, Windows 10 Workstation). • Excellent troubleshooting skills needed. Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies. • Ability to enter data into systems accurately required. • Must have the ability to multitask with strong organization and time management skills. • Must be able to respond effectively to inquiries or complaints within a timely fashion.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel. • Ability to uphold the stress of working in a crisis.

WORK ENVIRONMENT The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Moderate noise (i.e. business office with computers, phone, and printers, light traffic). • Ability to work in a confined area. • Ability to sit at a computer terminal for an extended period of time. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Memphis Tennessee (US-TN) United States (US) None None US - Memphis, TN

Nearest Major Market: Memphis

Job Segment: Technician, Engineer, Developer, Supply, Cloud, Technology, Engineering, Operations

Vacancy expired!

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