Vacancy expired!
- Overall ownership of our ServiceNow instance including incident, Knowledge, Problem, Change, Service Request, and CMDB modules
- Lead the coordination, design, and execution of integrating standards into our ServiceNow environment.
- Gaining new Knowledge about ServiceNow through self-motivated online learning and through official ServiceNow courses provided.
- Follow ITIL best practices for system maintenance and platform upgrades.
- Understanding and maintaining integrations into the platform and offering solutions for any new ones as defined.
- Mentor team members and promote strong teamwork.
- Work with the process/service owners to define the configuration management process and the necessary policies.
- Customizing e-mail notification, ticket SLAs and form fields.
- Perform standard daily, weekly, monthly maintenance, and overall system health checks.
- Staying up to date with the latest releases, product enhancements, and plugins.
- Attending courses provided by ServiceNow to stay current on the technology.
- Presenting new product developments to key stakeholders.
- Perform standard system cloning from production to test environment.
- Bachelor’s degree in Computer Science or another related field, specialized training; or equivalent professional experience
- ServiceNow Certified System Administrator
- Minimum of 3 years of proven administrative experience on the ServiceNow platform as the primary job function
- Expert-level knowledge of ServiceNow core architecture and primary application modules such as Request, Incident, Problem, Knowledge, Change, Service Catalog, Self Service Portal, CMDB
- Conceptual understanding of ITIL version 3
- Strong interpersonal skills, communication, leadership ability, teamwork, and positive attitude
- Attention to detail
- Ability to work under pressure and handle stress
- Works well within a team environment as well as individually
- Must have excellent organizational and coordination skills
- Must demonstrate sound analytical skills
- Ability to periodically travel, including to the US or Canada
Vacancy expired!