Project Director in Memphis, TN

Requirement: Project Director Department: Delivery-Consumer Skills: Retail Experience: 18 Years-22 Years City: Memphis, TN Rank: Critical Job Description: Experience:- 15+ years of experience working on Projects in Retail Domain. Experience handling accounts with revenue of 10m+ Experience managing 200+ member teams , distributed globally Experience in direct communication with Client stakeholders at multiple levels Well versed with core Business Processes from Retail Domain Should have managed Programs/Projects delivered using AGILE methodology Experience managing Programs delivered using Java Technologies is a plus Well versed with the latest Technology trends Responsibilities:- Customer interaction and ensuring customer delight Address all action items of engagement level customer delight survey Managing Customer expectations Timely completion of Deliverables with expected Quality Monitor progress of projects and update the stakeholders Conduct Reviews with Senior Management Track customer complaints and escalations to closure Risk & Opportunity identification, mitigation planning and monitoring for various engagements within the assigned Account(s) Review Project Metrics/ SLAs and their achievement and take corrective action Prepare performance dashboards for the engagement Ensure the Service Reporting Key Performance Indicators are met and operated effectively Comply with all information security policies and processes Improve productivity of the team by initiating and tracking CVAs and improvement actions Timely billing in line with payment milestones Ensure employee satisfaction of all members working in the account Mentor the team Managing Account Profitability. Improve project profitability by planning rotation, grade mix, improving utilization Thanks & regards Ravi P. | Assistant Manager | VBeyond Corporation | DirectWorkExt. 404 Email: Hangout/Skype ID: Note: VBeyond is fully committed to Diversity and Equal Employment Opportunity.